Gujarati Language|| Customer Service

Wsne Consulting

0 - 1 years

4 - 9 Lacs

hyderabad telangana india

Posted:3 weeks ago| Platform: Foundit logo

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Skills Required

customer support voice process communication active listening problem solving gujarati language proficiency gujarati language proficiency

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Provide assistance to Gujarati-speaking customers via phone, email, or chat.
Provide accurate product/service information, troubleshoot customer issues, and offer solutions in real-time.
Maintain a positive, professional, and empathetic attitude in every customer interaction.
Record and document customer interactions, complaints, and feedback in the system.
Follow up with customers to ensure satisfaction and resolve any outstanding issues.
Escalate complex or unresolved issues to the appropriate team for further action.
Collaborate with team members and supervisors to ensure seamless customer support.
Assist in achieving team and company performance metrics such as call handling time, first-call resolution, and customer satisfaction.
Ensure adherence to company policies, guidelines, and service standards.
Promote and upsell products or services to customers when appropriate.

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