Guest Service Associate( waiter)

• Greeting Customers: Welcome guests warmly as they enter the establishment, creating a positive first impression that sets the tone for their dining experience.
• Presenting Menus: Provide customers with menus, explaining daily specials and answering any questions about the menu items, including ingredients and preparation methods.
• Taking Orders: Accurately record customer orders, ensuring clarity and attention to detail to minimize errors and enhance customer satisfaction.
• Recommending Dishes: Utilize knowledge of the menu to suggest food and beverage pairings, enhancing the dining experience and potentially increasing sales.
• Serving Food and Beverages: Deliver orders promptly and efficiently, ensuring that all items are presented attractively and at the correct temperature.
• Checking on Customers: Regularly check in with guests during their meal to ensure satisfaction, address any concerns, and provide additional service as needed.
• Handling Payments: Process customer payments accurately, including cash, credit cards, and digital payment methods, while maintaining a secure and organized cash register.
• Maintaining Cleanliness: Ensure that tables, utensils, and dining areas are clean and well-organized, adhering to health and safety standards to create a pleasant environment.
• Collaborating with Kitchen Staff: Communicate effectively with kitchen staff to ensure timely and accurate order preparation, addressing any special requests or dietary restrictions.
• Upselling and Cross-Selling: Actively promote additional items such as appetizers, desserts, and beverages to enhance the dining experience and increase overall sales.
• Handling Customer Complaints: Address any issues or complaints promptly and professionally, striving to resolve them to the customer’s satisfaction while maintaining a positive atmosphere.
• Preparing Tables: Set up and clean tables before and after service, ensuring that all necessary utensils, glassware, and condiments are available for guests.
• Adhering to Policies: Follow all restaurant policies and procedures, including those related to food safety, alcohol service, and customer service standards.
• Participating in Training: Engage in training sessions to stay updated on menu changes, service techniques, and health regulations, ensuring high-quality service.
• Assisting with Inventory: Help with inventory management by monitoring stock levels of food and supplies, reporting shortages to management, and assisting in ordering when necessary.
• Promoting a Positive Atmosphere: Contribute to a friendly and welcoming environment by maintaining a positive attitude and fostering teamwork among staff.
• Learning Menu Items: Continuously familiarize oneself with menu items, including ingredients, preparation methods, and potential allergens, to provide informed recommendations.
• Handling Special Requests: Accommodate special requests from guests, such as dietary restrictions or preferences, to enhance customer satisfaction and loyalty.
• Managing Time Effectively: Prioritize tasks efficiently during busy shifts, ensuring timely service without compromising quality.
• Participating in Team Meetings: Attend regular staff meetings to discuss service improvements, menu updates, and team performance, fostering a collaborative work environment.
• Monitoring Dining Area: Keep an eye on the dining area to anticipate customer needs, such as refilling drinks or clearing empty plates, ensuring a seamless dining experience.

Job Type: Full-time

Pay: From ₹13,500.00 per month

Schedule:

• Day shift
• Morning shift
• Rotational shift

Work Location: In person

Speak with the employer
+91 8755588951