Guest Service Associate

Company Description

The Indian Hotels Company Limited (IHCL) combines Indian hospitality with global excellence through its renowned brands like Taj, SeleQtions, Vivanta, and more. Taj has been recognized as the World’s Strongest Hotel Brand for three consecutive years by Brand Finance. Founded in 1903 by Jamsetji Tata, IHCL operates over 335 hotels across 150 locations in 12 countries. With a legacy of cultural richness and innovative luxury, IHCL is a leader in India’s hospitality industry and is prominently listed on the BSE and NSE.

Role Description

This is a full-time, on-site role located in Udaipur for a Guest Service Associate. The Guest Service Associate will handle daily front-of-house operations, ensuring exceptional guest experiences. Responsibilities include assisting with reservations, addressing guest inquiries, providing tailored recommendations, and maintaining a welcoming environment for all visitors. The role requires maintaining high levels of professionalism and adhering to IHCL's standards of excellence in hospitality.

Qualifications

• Proficiency in Guest Services and Customer Service
• Experience in Reservations handling and Communication skills
• Strong interpersonal and problem-solving abilities
• Ability to work in a fast-paced, dynamic, on-site environment
• Familiarity with hotel management systems and prior hospitality experience is an advantage
• Bachelor’s degree or diploma in Hospitality, Tourism, or a related field preferred
• Fluency in English; knowledge of additional languages is beneficial