Guest Service Associate

Role Overview: As a Guest Service Associate (GSA) at Pyramid Cafe Lounge & Bar, your main responsibility will be to deliver exceptional guest experiences in a lively bar and lounge setting. You will be expected to provide prompt, friendly, and professional service to ensure high standards of guest satisfaction. Key Responsibilities: - Greet guests warmly and assist them with seating arrangements. - Present menus, take accurate food and beverage orders, and serve them efficiently. - Maintain table settings, cleanliness, and overall ambiance of the dining area. - Coordinate with the kitchen and bar staff to ensure timely order delivery. - Address guest queries, feedback, and complaints professionally and promptly. - Support in setting up and closing down the restaurant area before and after service. - Adhere to grooming, hygiene, and service standards of Pyramid Cafe Lounge & Bar. - Upsell menu items and promote special offers or events to maximize sales. Qualifications Required: - Minimum 1-2 years of experience in a restaurant, caf, lounge, or hotel setup. - Qualification in Hotel Management or relevant hospitality background preferred. - Excellent communication and interpersonal skills. - Good understanding of food & beverage service standards. - Smart, presentable, and customer-focused personality. - Ability to work in a fast-paced, team-oriented environment. - Flexible to work in shifts, weekends, and public holidays. Additional Company Details: Pyramid Cafe Lounge & Bar offers competitive salary with service charge and incentives, career growth opportunities across multiple outlets, professional training, vibrant work culture, staff meals, and accommodation where applicable. (Note: The work location is in-person),