Guest Service Associate

Job Description

Key Responsibilities: Customer Interaction: Greet guests upon arrival and ensure they feel welcome. Assist guests with inquiries, concerns, and provide information regarding services, products, and amenities. Handle all customer complaints professionally and resolve issues promptly to ensure guest satisfaction. Service Delivery: Provide detailed and accurate information about promotions, services, and policies. Ensure efficient check-in/check-out processes for guests. Answer phone calls, respond to emails, and manage guest requests in a timely manner. Guest Assistance: Assist guests with directions and local recommendations for restaurants, attractions, and events. Coordinate with other departments to fulfill guest needs (housekeeping, maintenance, food services, etc.). Provide exceptional service to VIP guests and special requests. Operational Support: Maintain a clean and organized service area, ensuring that all necessary supplies are stocked. Process transactions, payments, and handle cash or card payments as needed. Ensure compliance with company policies, safety standards, and guest privacy regulations. Administrative Duties: Maintain guest records and update databases as necessary. Complete daily logs and reports for management review. Assist in scheduling and booking reservations or appointments Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Work Location: In person Speak with the employer +91 86574 58810