Guest Service Associate

120 years

2 Lacs

lucknow

Posted:20 hours ago| Platform: GlassDoor logo

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Skills Required

service portfolio collaboration support efficiency presentation payments transactions management upselling compliance regulations learning diversity

Work Mode

On-site

Job Type

Part Time

Job Description

9 Dec 2025
Business Unit: Taj Mahal, Lucknow
Department: Food & Beverage
Description:
About IHCL
Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asia's largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces.
Careers at IHCL
At IHCL, we believe our employees are our greatest asset. We are committed to fostering a dynamic work environment that encourages innovation, collaboration, and personal growth. Join us in creating memorable experiences and shaping the future of hospitality. Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence, and diversity.�
Job Objective
Guest Service Associate deliver exceptional guest service by ensuring a welcoming, attentive, and professional dining experience. Support the Food & Beverage team in maintaining high standards of hospitality, cleanliness, and efficiency. Promote guest satisfaction and loyalty through proactive service and problem resolution. Uphold brand standards and contribute to the overall success of the department.
Essential Job Tasks
  • Greet guests warmly and escort them to their tables or designated areas.
  • Present menus, explain specials, and answer questions about food and beverages.
  • Take accurate orders and relay them promptly to the kitchen or bar.
  • Serve food and beverages efficiently, ensuring proper presentation and portioning.
  • Monitor guest satisfaction during service and address concerns immediately.
  • Process payments accurately and handle cash/credit transactions securely.
  • Maintain cleanliness of dining areas, service stations, and equipment.
  • Assist in setting up, clearing, and resetting tables for smooth service flow.
  • Follow health, safety, and hygiene standards consistently.
  • Support colleagues during peak hours to ensure seamless operations.
Areas of Responsibility
  • Guest Interaction: First point of contact for guests, ensuring a positive and memorable experience.
  • Order Management: Accurate handling of food and beverage orders, minimizing errors.
  • Service Quality: Delivering prompt, courteous, and professional service at all times.
  • Cleanliness & Hygiene: Maintaining dining areas, utensils, and service stations to meet safety standards.
  • Team Collaboration: Coordinating with kitchen, bar, and other service staff to ensure smooth operations.
  • Problem Resolution: Addressing guest complaints or issues effectively and escalating when necessary.
  • Upselling & Promotion: Suggesting menu items, promotions, or specials to enhance guest experience and revenue.
  • Compliance: Adhering to company policies, food safety regulations, and hospitality standards.
Required Qualifications
  • Education : High school diploma or equivalent required.
  • Diploma/degree in Hospitality Management, Hotel Management, or Food & Beverage Service preferred.
Work Experience
  • Entry Level :1-2 year of experience in customer service, hospitality, or food & beverage operations.
Languages Needed in Position
Key Interfaces- External
Key Interfaces- Internal
Behavioural Competencies
Effective Communication
Resilience
Accountability
Teamwork
Judgement & Analysis
Learning Agility
Equal Opportunities Employment at IHCL
At IHCL, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other status protected by applicable law. We encourage all qualified individuals to apply and join our team, where every voice is valued and respected.

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