Guest Service Associate (GSA)

Symphony Group of Resorts

1 years

2 Lacs

port blair

Posted:14 hours ago| Platform: GlassDoor logo

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Skills Required

service reports management ids communication payments billing training development

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Guest Service Associate – Front Office Receptionist -MALE & FEMALE

Symphony Group

Location: Neil Island, Port Blair Department: Front Office

Reports To: Front Office Manager / Duty Manager Employment Type: Full-Time

FOOD & STAY PROVIDED / Air Travel Ticket Paid One Way after completiion of 1 year , both ways can be considered.

Requirements

Minimum 1–2 years of experience in front office operations, preferably in a hotel or resort
Diploma or degree in Hospitality Management or related field preferred
Proficient in MS Office and hotel PMS systems (e.g., IDS, Opera, etc.)
Excellent communication skills in English; additional languages are a plus
Pleasant personality, well-groomed, and customer-service oriented
Ability to multitask and remain calm under pressure
Flexible to work in shifts, weekends, and holidays

Key Responsibilities

Greet guests with a friendly and professional demeanor upon arrival
Handle check-in/check-out procedures efficiently using the PMS system
Manage room assignments and reservations, ensuring accuracy and guest preferences
Respond to guest inquiries, complaints, and requests with prompt resolution
Coordinate with housekeeping and other departments for smooth operations
Maintain front desk cleanliness and ensure all materials are up to date
Process payments and maintain accurate billing records
Upsell resort services and amenities to enhance guest experience
Maintain confidentiality of guest information and adhere to safety protocols

What We Offer

Competitive salary and performance incentives
Accommodation and meals (if applicable)
Training and career development opportunities
A vibrant work environment in a scenic resort setting

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits:

Food provided
Paid sick time

Work Location: In person

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