The GSA will be responsible for providing exceptional guest service, ensuring smooth caf operations, and maintaining a welcoming and hygienic environment. The ideal candidate will have a passion for hospitality and teamwork, ensuring every guest enjoys a truly delightful experience.

Key Responsibilities

Greet and assist guests warmly, ensuring a positive dining experience.
Take and process orders efficiently while maintaining accuracy.
Operate the POS system and handle cash or card transactions responsibly.
Prepare and serve beverages and bakery products as per brand standards.
Maintain cleanliness and organization of the service area.
Ensure compliance with food safety and hygiene protocols.
Support the team in day-to-day operations and inventory management.
Handle guest queries and complaints courteously and promptly.
Work collaboratively with kitchen and service staff to ensure smooth operations.

Qualifications

Minimum 1 year of experience in the hospitality or food service industry.
Prior experience as a Guest Service Associate / Caf Staff / Front-of-House team member preferred.
Knowledge of coffee machines and beverage preparation is an advantage.
Strong communication and interpersonal skills.
Ability to work efficiently in a fast-paced environment.
Attention to detail and commitment to quality service.
A team player with a positive attitude and willingness to learn.
Basic understanding of food safety and hygiene practices.
High school diploma or equivalent qualification.

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Guest Service Associate (GSA