Guest Service Associate - F&B Service

Company Description

The Machan is an exclusive eco-resort located in Lonavala, known for its unique tree houses designed to offer luxurious comfort and spectacular views while minimizing impact on the natural surroundings. The resort advocates for environmentally friendly hospitality, sourcing almost all energy from renewable resources and water from a borewell replenished by rainwater harvesting. Situated just a scenic 2.5-hour drive from Mumbai and 1.5 hours from Pune, The Machan provides a serene escape into nature ideal for various celebrations and business events.

Role Description

This is a full-time on-site role for a Guest Service Associate - F&B Service at Machan Resorts LLP in Lonavala. The role involves providing exceptional guest services, ensuring Guest satisfaction, and effective communication with guests and team members.

Qualifications

• Guest Services and Reservations skills
• Excellent communication skills
• Strong interpersonal skills
• Ability to work well in a team
• Prior experience in hospitality or the F&B service industry
• Flexibility to work in shifts, including weekends and holidays
• Knowledge of multiple languages is a plus
• Hospitality management certification or relevant degree preferred