Guest Service Associate -F&B Service

Fairmont Hotels Resorts

1 - 3 years

1 - 2 Lacs

Mumbai

Posted:1 day ago| Platform:

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Skills Required

Training Cash handling Food safety Customer service kitchen staff Guest Service Associate Service quality

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking an enthusiastic and customer-focused Guest Service Associate - F&B Service to join our team in Mumbai, India. As a key member of our Food & Beverage department, you will play a crucial role in creating exceptional dining experiences for our guests while ensuring the highest standards of service.

Greet and seat guests in a friendly and professional manner
Take food and beverage orders accurately and efficiently
Serve meals and drinks while adhering to proper etiquette and safety standards
Anticipate guest needs and respond promptly to requests
Collaborate with kitchen staff to ensure timely and accurate food delivery
Maintain cleanliness and organization of dining areas
Process payments and handle cash transactions accurately
Assist in setting up and breaking down dining areas for various events
Support team members during peak hours to ensure smooth service
Participate in regular team meetings and training sessions to enhance service quality
Address guest concerns and work towards resolving issues in a timely manner

High school diploma or equivalent
Previous experience in food and beverage service preferred
Passionate about delivering exceptional customer service
Strong interpersonal and communication skills
Ability to work effectively in a fast-paced, team-oriented environment
Excellent problem-solving abilities and attention to detail
Basic computer skills for operating point-of-sale systems
Knowledge of food safety and sanitation practices
Flexibility to work various shifts, including weekends and holidays
Physical stamina to stand for extended periods and carry trays/plates
Positive attitude and willingness to learn and grow in the role
Fluency in English; knowledge of additional languages is a plus

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