Guest Service Associate -F&B Service

"Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

We are seeking an enthusiastic and customer-focused Guest Service Associate - F&B Service to join our team in Mumbai, India. As a key member of our Food & Beverage department, you will play a crucial role in creating exceptional dining experiences for our guests while ensuring the highest standards of service.

• Greet and seat guests in a friendly and professional manner
• Take food and beverage orders accurately and efficiently
• Serve meals and drinks while adhering to proper etiquette and safety standards
• Anticipate guest needs and respond promptly to requests
• Collaborate with kitchen staff to ensure timely and accurate food delivery
• Maintain cleanliness and organization of dining areas
• Process payments and handle cash transactions accurately
• Assist in setting up and breaking down dining areas for various events
• Support team members during peak hours to ensure smooth service
• Participate in regular team meetings and training sessions to enhance service quality
• Address guest concerns and work towards resolving issues in a timely manner

• High school diploma or equivalent
• Previous experience in food and beverage service preferred
• Passionate about delivering exceptional customer service
• Strong interpersonal and communication skills
• Ability to work effectively in a fast-paced, team-oriented environment
• Excellent problem-solving abilities and attention to detail
• Basic computer skills for operating point-of-sale systems
• Knowledge of food safety and sanitation practices
• Flexibility to work various shifts, including weekends and holidays
• Physical stamina to stand for extended periods and carry trays/plates
• Positive attitude and willingness to learn and grow in the role
• Fluency in English; knowledge of additional languages is a plus