Guest Service Associate

GSA - F&B Services

Core Responsibilities

• Guest Welcome and Seating: Greet all guests warmly upon arrival. Manage dining reservations and strategically seat guests to optimize flow and service.
• Order and POS Management: Accurately take guest food and beverage orders and input them immediately into the Point of Sale (POS) system.
• Menu Expertise: Maintain expert knowledge of the menu, daily specials, ingredients, and potential allergens to answer guest inquiries effectively.
• Service Support: Act as a liaison between the guest, kitchen, and service staff. Assist with delivering items and clearing tables when needed.
• Billing and Payments: Prepare and present accurate guest checks. Process cash, credit card, and room charge payments efficiently and securely.
• Maintain Standards: Ensure the host area, menus, and dining entrance are clean and well-organized at all times.

Minimum Requirements

• Experience: 1+ years in a high-volume service or hospitality role (e.g., Host, Server, Cashier).
• Skills: Proficient in using POS systems and handling cash/credit transactions.
• Attributes: Exceptional customer service skills, professional demeanor, and ability to handle pressure in a fast-paced environment.
• Physical: Ability to stand for long periods.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹21,000.00 per month

Benefits:

• Food provided
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person