Guest Relationship Executive cum Floor Manager

Job Title: Guest Relationship Executive (GRE)
Department: Front Office and Client Relations
Industry: [Wellness / Healthcare / Aesthetic Clinic]

Key Responsibilities:

• Greet guests and ensure a welcoming and warm experience from the moment they enter.
• Handle check-in and check-out procedures as per company SOPs.
• Respond promptly to guest inquiries, complaints, and requests in a professional manner to ensure customer satisfaction.
• Manage front desk operations, including maintaining a clean and organized reception area.
• Answer incoming calls and route them efficiently; take accurate messages if required.
• Coordinate and schedule appointments for clients with doctors/consultants/stylists as applicable.
• Maintain guest records and ensure data accuracy in the system.
• Promote company services, membership packages, and products where relevant.
• Ensure guest feedback is captured regularly and shared with management.
• Collaborate with other departments (housekeeping, therapists, doctors, etc.) to ensure smooth guest operations.
• Handle billing, payments, and other cash or card transactions in coordination with the accounts or operations team.

Eligibility Criteria:

• Experience: Minimum 1–3 years in a front office, customer care, or guest-facing role in hospitality/wellness/retail/healthcare.
• Education: Graduate or Diploma in Hospitality Management, Communications, or related field.
• Skills Required:
• Excellent communication (English & Hindi) and interpersonal skills
• Polite, professional, and presentable personality
• Tech-savvy with basic MS Office and CRM handling
• Ability to multitask and manage high-pressure situations with a calm demeanor

Preferred Experience From:

• High-end salons, wellness clinics, aesthetic centers, 5-star hotels, hospital front desks, retail counters (luxury brands), spa & wellness chains.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹22,000.00 per month

Work Location: In person