Guest Relations Officer (Restaurant)

The job involves interacting with guests in a warm and friendly manner upon arrival, providing a welcoming atmosphere, assisting with reservations, seating arrangements, and special requests, and ensuring guest satisfaction throughout their dining experience. You will handle guest inquiries and complaints with empathy and efficiency, striving to resolve issues and provide information about the menu, specials, and restaurant policies. Anticipating guest needs and exceeding their expectations will be key. You will manage reservation systems, ensure accurate booking information, and coordinate with the front-of-house team to accommodate guest preferences and special requests. Additionally, you will assist in planning and executing special events, private parties, and group bookings, working closely with the management team to ensure smooth handling of all event details. Collecting and documenting guest feedback to identify areas for improvement, collaborating with the restaurant management team to implement enhancements based on feedback, and maintaining clear and effective communication with both guests and restaurant staff are essential responsibilities. You will also be responsible for relaying important information between guests and the kitchen or service team as needed, maintaining and updating guest records, assisting with reporting and analyzing guest feedback, and supporting continuous improvement efforts. This is a full-time, permanent position with benefits including a flexible schedule, health insurance, paid time off, and a provident fund. The work schedule may include day shifts and rotational shifts, with additional benefits such as performance bonuses and shift allowances. The work location is in person.,