Guest Relations & Experience Host

You’re not just welcoming guests—you’re the heartbeat of the Sando Club experience. Think of the shop as your home, the guests as your friends (or friends-to-be), and every interaction as a chance to make someone’s day. You’ll greet, seat, chat, and ensure every person leaves happier than they came in. As we grow, you’ll also help train new team members to carry the same magic forward.

Key Responsibilities

Guest Experience & Hosting

• Warmly welcome guests, manage seating, and make them feel at home from the first hello.
• Be attentive to guest needs, anticipate requests, and go the extra mile to surprise and delight.
• Remember repeat guests and their preferences—build relationships, not just tables.
• Handle guest feedback gracefully, turning any hiccup into a positive memory.
• Handling inventory of supplies for smooth functioning of service and front of house.
• Following standard operations checklist and improving it for excellent guest experience.

Ambience & Flow

• Keep the vibe high-energy, friendly, and inclusive, in line with Sando Club’s brand personality.
• Ensure the space is always guest-ready—tables clean, music right, atmosphere inviting.
• Coordinate with service and kitchen teams to ensure smooth guest flow and timely service.

Team & Culture Building

• Lead by example in how you treat guests—others should learn the craft from you.
• Work with management to create training materials and run culture onboarding for new hires.
• Share guest feedback with the team to improve service and overall experience.

Skills & Qualities we're looking for

• Naturally warm, approachable, and confident in striking up conversations.
• A genuine love for hospitality—you enjoy making people feel special.
• Good problem-solving skills and calmness under pressure.
• Strong communication skills in English; bonus if you speak Kannada/Hindi too.
• Organised, proactive, and able to think ahead during busy service hours.

Experience

• Prior experience in a guest-facing hospitality role is preferred, but not mandatory.
• We value attitude, warmth, and commitment to service over long resumes.