Guest Relations Executive

Job Summary:

We are seeking a highly motivated and customer-focused Guest Relations Executive to join our team. The role involves providing exceptional client servicing, driving sales opportunities, and ensuring memorable guest experiences. Graduation is mandatory. Both freshers and experienced candidates can apply.

Key Responsibilities:

1. *Client Servicing*: Deliver exceptional service to guests, addressing queries, requests, and concerns promptly and professionally.

2. *Sales and Upselling*: Identify and pursue sales opportunities, upsell services, and promote offerings to enhance revenue.

3. *Guest Interactions*: Build rapport with guests, understand preferences, and provide personalized services for enhanced satisfaction.

4. *Issue Resolution*: Handle guest issues effectively, ensuring resolution and high satisfaction levels.

5. *Collaboration*: Work with internal teams like front office, housekeeping, and F&B to ensure seamless guest experiences.

6. *Feedback Collection*: Gather guest feedback to identify improvement areas and enhance service standards.

Requirements:

1. *Education*: Graduation mandatory in any field.

2. *Experience*: Freshers and experienced candidates welcome (0-3 years of experience).

3. *Communication Skills*: Excellent verbal and written communication skills in English; additional languages an advantage.

4. *Interpersonal Skills*: Strong interpersonal skills to interact with diverse guests.

5. *Customer Service Orientation*: Passion for delivering exceptional customer service.

6. *Sales Aptitude*: Ability to identify sales opportunities and promote services.

Preferred Qualifications:

1. *Hospitality Experience*: Experience in hospitality or guest-facing roles.

2. *Sales Experience*: Experience in sales or upselling in a 4.

We are seeking a highly motivated and customer-focused Guest Relations Executive to join our team. The role involves providing exceptional client servicing, driving sales opportunities, and ensuring memorable guest experiences. Graduation is mandatory. Both freshers and experienced candidates can apply.

Key Responsibilities:

1. *Client Servicing*: Deliver exceptional service to guests, addressing queries, requests, and concerns promptly and professionally.

2. *Sales and Upselling*: Identify and pursue sales opportunities, upsell services, and promote offerings to enhance revenue.

3. *Guest Interactions*: Build rapport with guests, understand preferences, and provide personalized services for enhanced satisfaction.

4. *Issue Resolution*: Handle guest issues effectively, ensuring resolution and high satisfaction levels.

5. *Collaboration*: Work with internal teams like front office, housekeeping, and F&B to ensure seamless guest experiences.

6. *Feedback Collection*: Gather guest feedback to identify improvement areas and enhance service standards.

Requirements:

1. *Education*: Graduation mandatory in any field.

2. *Experience*: Freshers and experienced candidates welcome (0-3 years of experience).

3. *Communication Skills*: Excellent verbal and written communication skills in English; additional languages an advantage.

4. *Interpersonal Skills*: Strong interpersonal skills to interact with diverse guests.

5. *Customer Service Orientation*: Passion for delivering exceptional customer service.

6. *Sales Aptitude*: Ability to identify sales opportunities and promote services.

Preferred Qualifications:

1. *Hospitality Experience*: Experience in hospitality or guest-facing roles.

2. *Sales Experience*: Experience in sales or upselling in a service industry.

What We Offer:

1. *Competitive Salary*: A competitive salary and benefits package.

2. *Career Growth*: Opportunities for growth and professional development.

3. *Collaborative Environment*: A dynamic and guest-focused work environment.

4. *Recognition*: Recognition for outstanding performance.

Job Type: Full-time

Pay: ₹30,000.00 - ₹36,648.20 per month

Work Location: In person