Guest Relations Executive

The Guest Relation Executive( GRE) is responsible for ensuring exceptional guest experiences by providing a warm welcome, handling guest inquiries and complaints, and maintaining a high level of service standards. The GRE plays a crucial role in enhancing customer satisfaction and building strong guest relationships.

Key Responsibilities:

Welcome and greet guests with a friendly and professional demeanor.

Assist with check-in/check-out processes, reservations, and general inquiries.

Ensure guest needs and expectations are met promptly and professionally.

Handle guest complaints or concerns calmly and efficiently, escalating issues when necessary.

Maintain up-to-date knowledge of services, promotions, and events.

Coordinate with other departments to ensure seamless guest experiences.

Record and manage guest preferences, feedback, and special requests.

Maintain a tidy and well-presented front desk and reception area.

Uphold company policies, procedures, and service standards.

Qualifications and Skills:

Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred).

1-3 years of experience in a customer-facing or hospitality role.

Excellent verbal and written communication skills.

Strong interpersonal and problem-solving abilities.

Ability to multitask and remain calm under pressure.

Well-groomed, with a professional appearance and positive attitude.