Guest Relations (2+ years of experience)

Job Title: Guest Relations Executive Location: Bangalore Department: Front Office / Customer Service / Guest Relations Reports To: Guest Relations Manager / Marketing Head Job Summary: We are looking for a friendly, professional, and customer-focused Guest Relations Executive to ensure a welcoming and high-quality guest experience. This role involves managing guest interactions, resolving inquiries and concerns, and creating a warm, positive environment that aligns with our service standards. Key Responsibilities: Greet and welcome guests promptly and professionally. Handle guest feedback, concerns, and complaints in a courteous and efficient manner. Coordinate with internal departments to ensure seamless guest experiences. Maintain updated records of guest interactions and preferences in the system. Promote services, amenities, or special offers where applicable. Arrange appointments, reservations, or transportation for guests as requested. Maintain the appearance and cleanliness of the reception or guest area. Ensure compliance with company policies and service standards. Qualifications: Bachelor’s degree or diploma in Hospitality, Business Administration, or related field (preferred). 3–7 years of experience in customer service, front office, or guest relations roles. Excellent verbal and written communication skills. Strong interpersonal skills and a friendly, approachable attitude. Proficient in MS Office and front-desk or CRM systems. Ability to handle difficult situations calmly and professionally. Fluency in English; additional languages are a plus. Preferred Qualities: Well-groomed with a professional appearance. High emotional intelligence and attention to detail. Ability to multitask and work under pressure. Previous experience in hospitality, luxury retail, or healthcare is an advantage. What We Offer: Competitive salary Training and career development opportunities A collaborative and respectful workplace culture Employee benefits and wellness programs Show more Show less