Guest Relation Executive - Telugu

Guest Relations Executive (Telugu-Speaking)

Department: Guest Relations / Front Office

Reports To: Guest Relations Manager

Employment Type: Full-Time

About Naruvi Hospitals

Naruvi Hospitals is a state-of-the-art multispecialty healthcare facility committed to delivering world-class medical care with compassion, precision, and innovation. Located in Vellore, Tamil Nadu, and backed by the renowned Kauvery Group of Hospitals, Naruvi blends cutting-edge medical technology with a patient-first approach. We place strong emphasis on respectful, personalized service — and our multilingual team plays a key role in supporting patients and families from diverse linguistic and cultural backgrounds.

To better serve our growing Telugu-speaking patient community, we are looking for a dedicated Guest Relations Executive fluent in Telugu to join our team.

Job Summary

The Guest Relations Executive will be the face of Naruvi Hospitals, responsible for ensuring a warm, respectful, and smooth experience for all patients and visitors — with special focus on Telugu-speaking guests. This role involves coordinating with departments, addressing concerns, and facilitating services to enhance overall patient satisfaction.

Key Responsibilities

• Greet and assist patients and visitors in a courteous and professional manner.
• Communicate effectively with Telugu-speaking patients and families, providing clear explanations and support.
• Assist in patient registration, appointment scheduling, and navigation within the hospital.
• Handle guest queries, feedback, and complaints, ensuring timely resolution or escalation.
• Liaise with clinical and non-clinical teams to ensure seamless service.
• Maintain accurate logs of guest interactions and feedback.
• Support during patient admission and discharge processes.
• Uphold Naruvi’s standards of care, confidentiality, and service excellence at all times.

Required Skills & Qualifications

• Fluency in Telugu and English (spoken & written) is mandatory; Tamil or Hindi is an added advantage.
• Bachelor's degree in Hospitality, Healthcare Administration, or a related field preferred.
• 1–3 years of experience in guest relations, front office, or customer-facing roles, preferably in a hospital or hospitality setting.
• Strong interpersonal, communication, and problem-solving skills.
• Compassionate and patient-centered approach.
• Proficient in basic computer applications (MS Office, hospital software systems a plus).

Job Types: Full-time, Permanent

Pay: ₹9,734.14 - ₹10,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person