Guest Relation Executive

Job Title: Guest Relation Executive
Location: Coimbatore
Company: Navaratna Delight

Position Overview
The Guest Relation Executive is responsible for delivering exceptional guest experiences by ensuring a warm welcome, smooth check-in and check-out, and professional handling of guest concerns. This role requires strong interpersonal skills, attention to detail, and the ability to multitask in a fast-paced hospitality environment.

Key Responsibilities

Guest Interaction & Service

• Welcome guests upon arrival and bid them a warm farewell at departure.
• Manage check-in and check-out processes efficiently, ensuring minimal delays.
• Provide information on hotel facilities, local attractions, activities, and services.
• Handle guest complaints promptly, ensuring effective resolution and guest satisfaction.
• Assist VIP guests with arrivals, departures, and pre-registration formalities.

Operations & Coordination

• Maintain updated information on daily room occupancy, rates, promotions, and special offers.
• Coordinate with housekeeping and other departments to ensure room readiness and guest requirements are met.
• Oversee allocation of rooms and ensure special requests are fulfilled.
• Maintain accurate guest records, profiles, and preferences for personalized service.
• Collect guest feedback during departures and share insights with management.

Administrative & Financial Support

• Perform basic cashiering duties as required.
• Manage guest lockers and ensure secure custody of valuables.
• Maintain proper handovers between shifts for continuity of service.

Compliance & Professional Standards

• Adhere to hotel policies, brand standards, grooming guidelines, and hygiene protocols.
• Continuously enhance product knowledge, service techniques, and interpersonal skills.
• Demonstrate professionalism, integrity, and fairness in dealing with all guests.

Skills & Qualifications

• Bachelor’s degree/Diploma in Hospitality Management or related field (preferred).
• 1 – 5 years of experience in guest relations/front office operations in hospitality.
• Strong communication and interpersonal skills; fluency in English (both verbal and written) is essential.
• Ability to multitask, prioritize, and work effectively in a fast-paced environment.
• Strong decision-making and problem-solving abilities.
• Guest service orientation with a positive attitude and outgoing personality.
• Professional presentation, grooming, and demeanor.
• Flexible to work in shifts, including mornings, evenings, weekends, holidays, and overnight schedules.

Pre-Requisites

• Excellent guest interaction and listening skills.
• Strong organizational and time management skills.
• Sound decision-making and problem-solving abilities.
• Leadership and people management skills (advantageous).
• Ability to work independently as well as in a team environment.

Reporting To: Front Office Manager / Duty Manager
Working Hours: Flexible shift schedule, including weekends and holidays.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Food provided
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person