Guest Relation Executive

HAWK HOSPITALITY

Job Title: Guest Relation Executive

Department: Front Office / Guest Services

Location: Idukki, Kerala

Reports To: Front Office Manager / Guest Relations Manager

Job Summary:

We are Seeking for Guest Relation Executive to our hotel and resort, your primary responsibility is to ensure guests enjoy a memorable and seamless stay. You will act as the first point of contact for all guest interactions, providing warm welcomes, personalized service, and prompt assistance throughout their stay. Your role is essential in creating a positive impression and encouraging guest loyalty.

Key Responsibilities:

• Greet guests warmly and assist with check-in and check-out procedures.
• Ensure guests feel welcomed, valued, and informed throughout their stay.
• Handle special requests, including room upgrades, reservations, transportation, and amenities.
• Manage guest complaints or concerns calmly and professionally, resolving them quickly.
• Maintain updated knowledge of hotel services, local attractions, restaurants, and events.
• Coordinate with housekeeping, concierge, and food & beverage departments to meet guest needs.
• Assist VIP and repeat guests with personalized attention.
• Record guest feedback and share insights with management to improve service quality.
• Ensure the lobby and guest lounge areas remain tidy and inviting.
• Promote hotel facilities and services, including, dining, and recreational activities.

Qualifications and Skills:

• Bachelor’s degree in hospitality management or related field (preferred)
• Previous experience in hospitality or customer-facing roles
• Excellent verbal and written communication skills in English (other languages are a plus)
• Polite, friendly, and confident personality
• Strong problem-solving and multitasking abilities
• Familiarity with hotel management systems (e.g., Opera, IDS, Cloud PMS)
• Flexible to work shifts, weekends, and holidays.

Work Environment:

• Hotel/resort front desk, lobby, or guest area
• Fast-paced, guest-centric setting
• Professional attire and grooming required

Language: English, Hindi, Tamil, Malayalam (Fluent or Intermediate)

Salary: 15,000 to 20000

Job Types: Full-time, Permanent, Internship

Pay: ₹14,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Food provided

Schedule:

• Day shift
• Fixed shift
• Morning shift
• Night shift
• Rotational shift

Work Location: In person