Guest Relation Executive

The Guest Relations Executive is responsible for ensuring an exceptional guest experience by providing personalized service and addressing any concerns or requests. This role is pivotal in creating a welcoming and positive environment for guests, managing their needs throughout their stay, and ensuring high standards of service are maintained at all times.

Key Responsibilities:

• Greet and welcome guests upon arrival, ensuring a warm, friendly, and professional atmosphere.
• Respond to guest inquiries and concerns promptly and effectively, ensuring satisfaction.
• Maintain communication with all departments to ensure guest needs are met and expectations are exceeded.
• Address and resolve guest complaints or issues in a courteous and professional manner.
• Ensure guest preferences and special requests are noted and communicated to the relevant departments.
• Coordinate with the housekeeping, food & beverage, and other teams to ensure smooth guest experiences.
• Assist in organizing special events, room arrangements, or VIP services as needed.
• Conduct guest satisfaction surveys and gather feedback to continuously improve services.
• Maintain accurate records of guest interactions, issues, and resolutions.
• Ensure high standards of cleanliness and presentation in all guest areas.
• Assist with check-in/check-out procedures when necessary.

Qualifications:

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment with a calm and professional demeanor.
• Previous experience in a guest relations, customer service, or hospitality role is a plus.
• Knowledge of reservation and front office systems (e.g., Opera, PMS).
• Ability to speak multiple languages is a plus.

Job Type: Full-time

Benefits:

• Food provided

Schedule:

• Day shift

Supplemental Pay:

• Overtime pay
• Yearly bonus

Ability to commute/relocate:

• Kozhikode, Kerala: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Experience:

• total work: 1 year (Preferred)

Work Location: In person