Guest Relation Executive

Job Title:

Location:

Company Overview

Join one of Gurugrams most dynamic and experiential fine dining destinationsspread over 14,000 sq. ft. across two floors. The venue offers a high-energy, immersive atmosphere that blends global culinary influences with nostalgic Indian elements, curated to elevate every celebration. Known for its vibrant design, exceptional service, and large seating capacity, this is a place where hospitality meets innovation.

Role Summary

We are seeking a Guest Relations Manager who will be responsible for delivering a seamless, high-quality guest experience. This role requires a customer-centric individual with a passion for hospitality, excellent communication skills, and the ability to manage front-of-house operations efficiently.

Key Responsibilities

• Greet and welcome guests in a warm and professional manner.
  
• Manage reservations, guest inquiries, and seating arrangements.
  
• Ensure a personalized experience for all guests, including VIPs and special occasions.
  
• Address and resolve guest concerns promptly to ensure satisfaction.
  
• Coordinate with front office, service, and kitchen teams for smooth operations.
  
• Supervise and train front-of-house staff on guest service standards.
  
• Maintain guest records, feedback, and ensure follow-ups.
  
• Assist in managing guest logistics, including coordinating cab services for late-night departures.
  
• Oversee guest experience during events, live performances, and high-footfall days.
  

Candidate Requirements

• Education:

  Graduate/Diploma in Hotel Management or Hospitality preferred.

• Experience:

  35 years in guest relations/front office in the hospitality or premium dining sector.

• Skills:

• Excellent interpersonal and communication skills
  
• Strong problem-solving and conflict-resolution abilities
  
• Ability to multitask and remain composed in a fast-paced environment
  
• Familiarity with reservation and POS systems
  

• Flexibility:

  Comfortable with afternoon/evening shifts and rotational weekly offs.

• Location:

  Should be based in Gurugram or willing to relocate.

Additional Information

• Shift Timing:

  Afternoon & Evening (Late-night cab facility available within Gurugram)

• Work Days:

  6 Days Working (1 Rotational Off)

• Facility:

  Cab service provided for late-night shifts

• Venue Type:

  Premium Club / High-Energy Dining Venue

How to Apply

Apply through Naukri or email your resume to neena.davis@elementshrs.com .