Guest Relation Executive

1. Guest Reception & Greeting

• Warmly welcome and greet all guests upon arrival.
• Create a positive first impression with a friendly, professional attitude.
• Escort guests to their tables and ensure they are comfortably seated.

2. Reservation Management

• Manage and confirm reservations (via phone, online, or in-person).
• Maintain accurate records of bookings using reservation systems or logs.
• Coordinate seating plans and manage the waitlist during busy periods.

3. Seating Coordination

• Plan and allocate tables according to guest preferences, party size, and server availability.
• Balance seating to ensure efficient service across all sections.
• Coordinate closely with service staff to minimize guest waiting time.

4. Guest Relations

• Communicate courteously and effectively with guests, addressing inquiries and requests.
• Provide menus and introduce the assigned server when seating guests.
• Note and remember repeat guest preferences when possible.

5. Complaint Handling & Escalation

• Address minor guest concerns proactively.
• Escalate serious issues to the Restaurant Manager or Guest Relation Executive.
• Follow up to ensure guest satisfaction after concerns are addressed.

6. Communication with Team

• Attend daily pre-service briefings to understand special instructions or VIP guests.
• Coordinate with the kitchen and service staff regarding guest flow and special needs.
• Maintain effective communication to ensure smooth guest service.

7. Ambience & Presentation

• Ensure the host/hostess stand and entrance area are tidy and welcoming.
• Monitor cleanliness and atmosphere of dining area from the entrance.
• Arrange welcome décor (e.g., flower vases, greeting signage) as needed.

8. Upselling & Promotions

• Inform guests about ongoing promotions, special menus, or events.
• Encourage guests to explore the full range of offerings (e.g., desserts, drinks).
• Distribute promotional material when required.

9. Grooming & Personal Presentation

• Adhere to uniform and grooming standards consistently.
• Maintain a pleasant demeanor and body language at all times.
• Be punctual and professionally dressed for every shift.

10. Reporting & Feedback

• Record daily guest count, reservations, and walk-ins.
• Gather and report guest feedback to management.
• Provide suggestions for improving guest flow and seating efficiency.

Job Type: Full-time

Pay: ₹23,000.00 - ₹28,000.00 per month

Benefits:

• Food provided
• Paid time off

Schedule:

• Rotational shift

Work Location: In person

Speak with the employer
+91 9315263287