Guest Relation Executive

Key Responsibilities:

• Guest Interaction:
• Greeting guests upon arrival and providing a warm welcome.
• Assisting with check-in and check-out procedures.
• Handling guest complaints and resolving issues promptly and professionally.
• Providing information about hotel services, amenities, and local attractions.
• Communication and Coordination:
• Maintaining clear and effective communication with guests.
• Coordinating with housekeeping, maintenance, and other departments to fulfill guest requests and resolve issues.
• Providing detailed information about the hotel, city, and local area.
• Record Keeping:
• Maintaining accurate records of guest interactions, preferences, and feedback.
• Updating guest profiles with relevant information.
• VIP Guest Handling:
• Overseeing VIP guest arrivals and departures.
• Arranging special services or amenities for VIP guests.
• General Support:
• Providing support for front desk operations as needed.
• Performing basic cashier activities when required.
• Maintaining guest lockers for safe custody.
• Assisting with special events and promotions.

Skills and Qualifications:

• Excellent communication and interpersonal skills:GREs need to be able to communicate effectively with guests from diverse backgrounds and handle sensitive situations with professionalism.
• Strong customer service skills:A genuine desire to help and create a positive experience for guests is essential.
• Problem-solving and conflict-resolution skills:GREs need to be able to identify and resolve guest issues quickly and efficiently.
• Organizational and multitasking skills:The ability to manage multiple tasks and priorities in a fast-paced environment is crucial.
• Knowledge of the local area:Being familiar with local attractions, restaurants, and transportation options is helpful.
• Language skills:Proficiency in multiple languages is often an advantage, especially in international settings.
• Bachelor's degree in hospitality management or a related field is often preferred.
• Previous experience in customer service or hospitality is beneficial.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 per month

Benefits:

• Food provided

Work Location: In person

Speak with the employer
+91 9207090725