Guest Experience Officer

About the Hiring Organization

Our hiring partner operates some of India’s most well-known hospitality brands, recognized for creating vibrant guest experiences, strong community culture, and contemporary dining environments across major cities. The organization offers young professionals an opportunity to begin their careers in a fast-paced, people-centric hospitality ecosystem, where learning, creativity, and customer experience are core to daily operations.

Role Overview

The Guest Experience Officer (GEO) plays a critical role in delivering exceptional guest experiences at restaurant outlets. This position combines hospitality, communication, and brand representation, making it ideal for students passionate about people interaction and service excellence. GEOs work closely with on-ground teams to engage guests, communicate brand stories, support operational flow, and contribute to a welcoming and memorable dining experience.

Key Responsibilities

● Welcome and engage guests to ensure a warm, seamless, and personalized experience

● Interact with guests to understand preferences and collect feedback

● Communicate menu highlights, promotions, events, and brand culture

● Coordinate with restaurant teams to support smooth guest flow and operations

● Build guest relationships and foster a sense of community within the outlet

● Support digital and social initiatives by capturing guest moments and experiences

● Address guest queries and escalate concerns appropriately

● Contribute to local brand-building and in-outlet marketing activities 

Skills & Competencies Required

● Strong communication and interpersonal skills

● Good command of spoken English (regional languages are an advantage)

● Guest-focused, confident, and energetic personality

● Interest in hospitality, food, and service excellence

● Ability to multitask and remain composed in a dynamic environment

● Creative mindset with an inclination toward storytelling and engagement

● Professional attitude and willingness to learn

Eligibility Criteria

● Final-year students pursuing Hospitality or related programs

● Recent graduates interested in hospitality, guest relations, or brand roles

● Students open to learning, customer interaction, and operational exposure

Location:

>Noida, Uttar Pradesh

>Hauz Khas, Delhi

>Hazrat Ganj, Lucknow

Important:

If you have experience working in an international BPO environment and are an extrovert who is confident in connecting with people, this opportunity is well suited for you. Maximum Salary offered is INR 22,000 per month.