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Guest Experience Manager

Guest Experience Manager

0 years

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0 Lacs

Posted:2 days ago| Platform: Indeed logo

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Skills Required

design security data personalization storytelling service

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Job Description

15 Dec 2025

Business Unit: Taj Fort Aguada Resort & Spa, Goa

Department: Front Office

Description:

To design, deliver and elevate personalized guest experiences by combining the charm of a luxury concierge, the foresight of a guest relations manager, and the attentiveness of a butler

Be the single point of contact for high-profile, loyalty-tier, or long-stay guests
Curate immersive in-hotel and citywide experiences
Work with F&B, Spa, Security, Housekeeping, NeuPass, and Concierge to pre-empt guest needs
Use guest data for hyper-personalization — from pillow preferences to favourite art or cuisines
Collaborate with embassies, luxury travel advisors, and local culture boards for exclusive access
Create surprise & delight moments during stay and special occasions
Manage social guest storytelling — encourage memorable moments for PR buzz
Track guest feedback, identify delight & pain points, and recommend service innovations
Maintain discretion, confidentiality and emotional intelligence at all times

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