GSOC supervisor

Work Location:

Employment Type:

Vacancy:

Monthly Salary

Reporting To

About the Client:

Our client is a leading global cloud-based software company specializing in digital workflow automation. It provides a robust Platform-as-a-Service (PaaS) solution that optimizes IT, HR, Security, and Customer Service operations for large enterprises. With a global footprint and commitment to innovation, client ensures streamlined service delivery, security, and business continuity.

Position Overview GSOC Supervisor :

As a GSOC Supervisor, you will be at the helm of the Global Security Operations Center (GSOC) for client at the Hyderabad facility. You will lead real-time security operations, supervise a dedicated team of operators, manage physical security technologies, and ensure swift response to critical incidents.

Your leadership will be pivotal in maintaining the safety, security, and business resilience of a globally distributed corporate environment.

Key Roles and Responsibilities

1. Team Supervision & Leadership

• Manage daily GSOC shift operations and ensure 24/7 coverage.
• Lead, mentor, and evaluate the GSOC operator team.
• Prepare shift rosters, manage attendance, and organize ongoing team training.
• Promote a high-performance culture centered around accountability, service excellence, and proactive response.

2. Operations Management

• Oversee routine monitoring, alarm response, and access control procedures.
• Serve as the first point of contact during emergencies, coordinating with internal departments and external emergency services.
• Ensure all operations adhere to ServiceNows global security protocols and SOPs.
• Drive the implementation of standard practices in security communication, threat reporting, and escalation.

3. Incident & Emergency Management

• Supervise incident detection, assessment, and documentation.
• Initiate and lead emergency response procedures (e.g., fire, evacuation, threat alerts).
• Escalate threats to designated stakeholders using platforms like ServiceNow, Everbridge, and Ontic.
• Maintain clear and accurate logs, reports, and follow-ups for all incidents.

4. Technology & Systems Oversight

• Monitor and manage the performance of CCTV, access control, alarms, FACP panels, and radio/telephony systems.
• Troubleshoot faulty systems and coordinate with technical teams for prompt resolution.
• Lead initiatives to enhance system capabilities and reduce alarm fatigue.

5. Alarm Management

• Manage and respond to real-time alarm triggers across multiple platforms.
• Identify and investigate false alarms and repeat faults; implement corrective actions.
• Optimize alarm routing, prioritization, and response protocols for greater efficiency.

6. CCTV Surveillance & Threat Intelligence

• Oversee CCTV monitoring for threat detection and investigations.
• Collaborate with investigation teams by sourcing footage and providing analytical support.
• Integrate CCTV feeds with other security systems for coordinated monitoring.

7. Cross-Regional Coordination

• Provide support and backup for the Americas GSOC team as per the rotation or escalation matrix.
• Align incident response and escalation procedures across regional GSOCs.

8. Reporting & Documentation

• Prepare daily/weekly/monthly reports including:

Alarm statistics

Incident logs

Equipment status

Shift summaries

• Ensure compliance in documentation of thefts, break-ins, and safety breaches.
• Monitor and report on KPIs related to system uptime and alarm response.

Candidate Profile

Eligibility Criteria

• Gender: Male preferred (not mandatory).
• Age Range: 30 - 40 years.
• Background Check: Clean criminal record, CIBIL Score 750.
• Appearance: Neat, corporate grooming mandatory.

Education

• Graduate in Security Management, Information Technology, or related disciplines.
• Certifications such as ASIS APP/CPP are advantageous.

Experience

• 14 years in a GSOC environment or similar critical security function.
• Hands-on experience managing high-pressure situations and critical security technology.
• Prior work with multinational clients preferred.

Technical Proficiency

• Platforms: ServiceNow, Everbridge, Ontic, Lenel, Genetec, MS 365.
• Equipment: CCTV, Access Control, Alarm Monitoring Systems, FACP Panels.
• Systems: Incident Reporting, Badge Auditing, Video Management Software.
• Communication: Fluent English with neutral accent (mandatory).

Behavioral Competencies

• Leadership & Initiative - Self-driven with strong team supervision capabilities.
• Decision Making - Able to take swift, sound decisions under pressure.
• Communication - Excellent interpersonal and written communication.
• Analytical Thinking - Skilled at analyzing data and producing insights.
• Emotional Intelligence High composure in conflict resolution and emergencies.
• Adaptability – Open to dynamic shifts and changes in global security posture.

Work Schedule

• Rotational shifts (including night, weekend, and holiday coverage).
• 6-day work week with 1 weekly off on a rotational basis.