10.0 - 20.0 years

5 - 6 Lacs

hyderabad

Work from Office

Work Location: Knowledge City, Inorbit Mall Road, Raidurgam, Serilingampally Mandal, Hyderabad, Telangana 500081 Employment Type: Full-Time, Permanent Vacancy: 1 Monthly Salary : 52000 in hand Reporting To : GSOC Manager / Regional Security Manager About the Client: Our client is a leading global cloud-based software company specializing in digital workflow automation. It provides a robust Platform-as-a-Service (PaaS) solution that optimizes IT, HR, Security, and Customer Service operations for large enterprises. With a global footprint and commitment to innovation, client ensures streamlined service delivery, security, and business continuity. Position Overview GSOC Supervisor : As a GSOC Supervisor, you will be at the helm of the Global Security Operations Center (GSOC) for client at the Hyderabad facility. You will lead real-time security operations, supervise a dedicated team of operators, manage physical security technologies, and ensure swift response to critical incidents. Your leadership will be pivotal in maintaining the safety, security, and business resilience of a globally distributed corporate environment. Key Roles and Responsibilities 1. Team Supervision & Leadership Manage daily GSOC shift operations and ensure 24/7 coverage. Lead, mentor, and evaluate the GSOC operator team. Prepare shift rosters, manage attendance, and organize ongoing team training. Promote a high-performance culture centered around accountability, service excellence, and proactive response. 2. Operations Management Oversee routine monitoring, alarm response, and access control procedures. Serve as the first point of contact during emergencies, coordinating with internal departments and external emergency services. Ensure all operations adhere to ServiceNows global security protocols and SOPs. Drive the implementation of standard practices in security communication, threat reporting, and escalation. 3. Incident & Emergency Management Supervise incident detection, assessment, and documentation. Initiate and lead emergency response procedures (e.g., fire, evacuation, threat alerts). Escalate threats to designated stakeholders using platforms like ServiceNow, Everbridge, and Ontic. Maintain clear and accurate logs, reports, and follow-ups for all incidents. 4. Technology & Systems Oversight Monitor and manage the performance of CCTV, access control, alarms, FACP panels, and radio/telephony systems. Troubleshoot faulty systems and coordinate with technical teams for prompt resolution. Lead initiatives to enhance system capabilities and reduce alarm fatigue. 5. Alarm Management Manage and respond to real-time alarm triggers across multiple platforms. Identify and investigate false alarms and repeat faults; implement corrective actions. Optimize alarm routing, prioritization, and response protocols for greater efficiency. 6. CCTV Surveillance & Threat Intelligence Oversee CCTV monitoring for threat detection and investigations. Collaborate with investigation teams by sourcing footage and providing analytical support. Integrate CCTV feeds with other security systems for coordinated monitoring. 7. Cross-Regional Coordination Provide support and backup for the Americas GSOC team as per the rotation or escalation matrix. Align incident response and escalation procedures across regional GSOCs. 8. Reporting & Documentation Prepare daily/weekly/monthly reports including: Alarm statistics Incident logs Equipment status Shift summaries Ensure compliance in documentation of thefts, break-ins, and safety breaches. Monitor and report on KPIs related to system uptime and alarm response. Candidate Profile Eligibility Criteria Gender: Male preferred (not mandatory). Age Range: 30 - 40 years. Background Check: Clean criminal record, CIBIL Score 750. Appearance: Neat, corporate grooming mandatory. Education Graduate in Security Management, Information Technology, or related disciplines. Certifications such as ASIS APP/CPP are advantageous. Experience 14 years in a GSOC environment or similar critical security function. Hands-on experience managing high-pressure situations and critical security technology. Prior work with multinational clients preferred. Technical Proficiency Platforms: ServiceNow, Everbridge, Ontic, Lenel, Genetec, MS 365. Equipment: CCTV, Access Control, Alarm Monitoring Systems, FACP Panels. Systems: Incident Reporting, Badge Auditing, Video Management Software. Communication: Fluent English with neutral accent (mandatory). Behavioral Competencies Leadership & Initiative - Self-driven with strong team supervision capabilities. Decision Making - Able to take swift, sound decisions under pressure. Communication - Excellent interpersonal and written communication. Analytical Thinking - Skilled at analyzing data and producing insights. Emotional Intelligence High composure in conflict resolution and emergencies. Adaptability – Open to dynamic shifts and changes in global security posture. Work Schedule Rotational shifts (including night, weekend, and holiday coverage). 6-day work week with 1 weekly off on a rotational basis.

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