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G4S
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GSOC Operator

GSOC Operator

G4S

7 - 12 years

9 - 14 Lacs

Pune

Posted:3 days ago| Platform:

Apply

Skills Required

Access control Monitoring tools Standard operating procedures Medical services Security services Customer service Physical security Operations Corporate security Software solutions

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Skills:

Functional Area:

Objective

These General Post Orders are applicable to all contract safety & security personnel supporting

Global Safety Operation Center (GSOC) Operator duties for Workday Inc. These rules must be followe'd to ensure proper execution of post specific job functions. All personnel supporting GSOC Operator duties for Workday Inc. must thoroughly read, review, understand, adhere to and execute their duties to these standards at all times.

Arrival on Duty

Arrive on time for start of shift in the right uniform, ready to assume your post
Attend shift passdown brief at the Global Safety Operation Center (GSOC); ask questions where clarification is needed

Deployment to Assigned Post

Inspect all post equipment where applicable to ensure equipment is operational and accounted for;ie GSOC high dollar electronic assets, radios, keys, access control badges

Report any equipment inspection deficiencies to the client leadership team immediately

After completing passdown brief and shift inspection, relieve the offgoing GSOC Operator and assume the assigned post

GSOC Operator Duties

Ensure all third party software solutions used by the GSOC are opened,

operational, and being monitored where applicable, or ready for use where applicable
Ensure all access control and camera monitoring tools are opened, operational and being monitored

Investigate all alarm activity and dispatch foot patrol as need to follow up on alarm events or suspicious activity as observed via the surveillance system

Dispatch foot & vehicle patrol to support request received by the GSOC; ie escorts, drop offs, etc

Notify police for any reports of verified suspicious activity or crimes in progress, as we'll as notify client leadership for situational awareness and further guidance
Notify emergency medical services when notified of medical emergencies occurring on campus and execute client guidance as outline in standard operating procedures relative to medical emergencies

Monitor all incoming electronic notifications received related to intelligence reports generated by third party software solution (Dataminr, NC4, OSAC, Egencia) to understand and escalate risk related concerns to impacted personnel, site

coordinators, or client leadership, within the framework of establish standard

operating procedures

As directed and at the guidance of site leadership, send mass notifications via Workday s mass notification system

Dispatch personnel to support medical and fire life safety incidents within the framework of Workdays WERC & Life Safety program as we'll as standard

operating procedures

Provide ad hoc support to physical security request from the client as directed
Fulfill special projects as assigned by client leadership team & the Site Manager
Understand an execute all post specific task as they occur within the framework of guidance established in post specific standard operating procedures and

departmental playbooks

Shall make sure to track/record women employee s late-night travelling.

Highly Preferred Qualifications

1-2 years of experience working in one or more of the following environments:
Commercial or Corporate security environments involving 24/7 monitoring and escalation processes.

Security/Emergency/Response based dispatch/operations centre services involving direct interaction with callers and dispatched personnel.

Customer service and/or call centre

Ability to effectively use or learn computer systems

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Security and Investigations

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GSOC Operator