GSOC Operator

The GSOC Operator is responsible for utilizing best practices to identify, analyze, and support all incidents that may impact business operations, resources, company brand, or employees. In this role, you will communicate incident information to leadership or personnel as necessary. Monitoring cameras and alarms, dispatching security officers, operating access control technology, and providing assistance to employees and visitors are key responsibilities. Additionally, the GSOC Operator plays a crucial role in supporting regional and global teams during both crisis and non-crisis incidents. Responsibilities: - Answer routine and emergency calls, monitor alarms, and video equipment, and offer general assistance to employees and visitors. - Dispatch security officers, Emergency Response Teams, and emergency services personnel as needed. - Maintain accurate records of communications and events. - Utilize available technology to communicate and disseminate information effectively. - Participate in SOC projects and act as a liaison between employees and Physical Security. - Report complaints, incidents, and suspicious activities promptly to supervisors. - Ensure proper control and maintenance of all equipment in the SOC. - Complete "Task Work Orders" for facility and security requirements. - Notify supervisors of any equipment issues and file corrective work orders when necessary. - Proactively monitor surveillance cameras and CCTV systems. - Collaborate with the IFM team for site-level operations and support regulatory visits. - Coordinate Annual Risk Assessment and site/event risk assessments as per guidelines. - Serve as the Point of Contact for Ground Security operations, Security Agency connections, and Security & Safety incidents. - Track and manage PM schedules, AMC Calendars, and system downtime data effectively. Requirements: - Possess a minimum of two (2) years of relevant experience in a global or regional physical security operations center. - Demonstrate advanced computer skills and proficiency in computer hardware and software. - Exhibit excellent verbal and written communication abilities. - Strong critical thinking, analytical, and problem-solving skills. - Self-motivated with the ability to work independently. - Team player with proficiency in systems like Lenel, CCURE 9000, Honeywell, or Genetec. - Capable of multitasking and managing detail-oriented tasks efficiently. - Skilled in identifying patterns and trends logically. - Maintain composure and professionalism under stressful situations. - Make informed decisions promptly, especially during crises. - Safeguard confidential and proprietary information effectively.,