GSA - Front Office

Fairmont Hotels Resorts

0 - 2 years

2 - 5 Lacs

hyderabad

Posted:16 hours ago| Platform:

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Skills Required

hospitality hotel sales front office hotel management room

Work Mode

Work from Office

Job Type

Full Time

Job Description

Keys:

Assist guests with check in and checkout, as well as other cashiering duties
Review arrival lists and prepare compendiums prior to guests arrival and check-into system if necessary
Welcome guests on arrival, register and issue room keys according to departmental standards and procedures
Ensure that members consistently receive all benefits, and repeat guests and other VIP s receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival
Liaise closely with other relevant departments to ensure that guests requests and needs are met
Update and maintain repeat guest history system
Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue
Report for duty on time wearing clean and complete uniform at all times

Maintain a high standard of personal appearance and hygiene at all times

Qualifications:

Degree or Diploma in Hotel Management or Hospitality.

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