Posted:1 week ago|
Platform:
Work from Office
Full Time
Service Coordination & Support to Customer.
Customer Communication, Act as a point of contact for customers regarding service status.
Provide updates on repairs, replacements, or service timelinesHandle customer queries professionally and escalate issues when needed.
Documentation & Data Management. Maintain service records and customer databases.
Prepare service reports, invoices, and warranty documents
Update the records in systems accuratelyEnsure proper filing of service terms and service history
Billing & Commercial Support. Assist in preparing service invoices and quotations.
Compliance & Process Adherence. Ensure company service policies and procedures are followed
Maintain confidentiality and data accuracySupport audits and internal reviews
Strong communication and coordination skills
Good computer knowledge (Excel, CRM/ERP systems)Attention to detail and organizational skillsProblem-solving and customer-handling abilityTime management and multitasking
Rieter
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