GPON SW Expert

Family Description

Subfamily Description

Impact

Scope & Contribution

Innovation

Communication

Knowledge & Experience

Works effectively in a mixed environment and uses best practices and knowledge of internal or external business issues to improve products or services. Has in-depth business knowledge and uses understanding of how relevant areas integrate to achieve objectives. Uses advanced analytical skills to solve complex problems or problems that do not have routine solutions and takes a new perspective. Shares initial ideas for professional direction of own organisational unit. Acts as a professional advisor and mentor for staff / workteam / taskforces. May lead projects with manageable risks and resource requirements or small teams, handles day-to-day staff management issues, including resource management and allocation of work.

Analyses, designs, develops and tests products / services / improvements / bug resolutions for integrated hardware / software systems as per customers' requirements. Manages Subcontracting / Partnership Manager. Resolves customer trouble tickets. Diagnoses complex problems / issues (EG hardware, software, combination) and provides resolution or recommend corrective actions. Plans technical requirements from customers needs. Develops SW / HW build-controlled productions releases (EG main and update releases, service packages, maintenance updates, and customer design engineering).

Defines product hardware / software evolutions through the creation and release of hardware / software documentation, hardware / software change control management, supplier and customer notifications. Retains technical and design knowledge for assigned products and technologies and provides training to the lower support teams (Tier 2 and Tier 3). Applies and maintains quality standards. Participates in process and tools evolutions and improvements. Applies the SW Care process (especially emergency case handling) contributing when needed to the fastest problem restoration.