Google Cloud Platform L3 Support Engineer

Role Summary:

We are seeking an experienced L3 GCP Engineer to provide advanced technical support and operational excellence for GCP-based applications and infrastructure. The candidate will be responsible for handling high-priority incidents, conducting deep root cause analysis, automating recurring issues, and ensuring system reliability and performance across GCP services.

Key Responsibilities

Incident & Problem Management

• Act as the final escalation point (L3) for all GCP-related incidents and service requests.
• Troubleshoot and resolve complex technical issues across compute, networking, storage, and application layers.
• Perform detailed root cause analysis (RCA) and implement preventive and corrective actions.
• Collaborate with L1/L2 teams and development teams to resolve recurring issues and improve system stability.

Operations & Monitoring

• Maintain and monitor GCP resources including Compute Engine, Kubernetes (GKE), Cloud Storage, Pub/Sub, Cloud SQL, BigQuery, Dataflow, etc.
• Set up and optimize monitoring, alerting, and logging using tools like Cloud Monitoring, Logging, and Operations Suite (formerly Stackdriver).
• Ensure system uptime, scalability, and performance within defined SLAs.

Automation & Scripting

• Develop automation scripts using Python, Shell, or Terraform to streamline routine operational tasks.
• Manage Infrastructure-as-Code (IaC) using Terraform or Deployment Manager.
• Enhance operational efficiency by automating deployments, monitoring, and alert responses.

Deployment & Configuration Management

• Support deployment pipelines using Cloud Build, Jenkins, or GitHub Actions.
• Participate in release management and validation for GCP workloads.
• Review and implement configuration and change management best practices.

Security & Compliance

• Ensure IAM policies, service accounts, and roles follow least privilege principles.
• Support compliance audits and maintain adherence to organizational security standards.
• Manage encryption, secrets, and access controls through Cloud KMS and Secret Manager.

Collaboration & Documentation

• Work closely with DevOps, Cloud Architects, and Application teams to resolve complex issues.
• Create and maintain runbooks, knowledge base articles, and incident post-mortems.
• Provide guidance and training to L1/L2 support teams.

Experience

• Core GCP Services: Compute Engine, GKE (Kubernetes), Cloud Functions, Cloud Storage, Pub/Sub, Cloud SQL, BigQuery, Dataflow, Composer, VPC.
• Monitoring & Logging: Cloud Monitoring, Cloud Logging, KQL/Log-based metrics.
• Automation & IaC: Terraform, Deployment Manager, Python, Shell scripting.
• Networking: VPCs, subnets, load balancers, Cloud DNS, Cloud NAT, firewall rules, interconnects, peering.
• Security: IAM, Service Accounts, VPC SC, KMS, Secret Manager, Organizational Policies.
• CI/CD & DevOps Tools: Cloud Build, Jenkins, Git, GitHub Actions, Artifact Registry.
• Operating Systems: Linux (preferred), Windows Server (basic understanding).
• Database Knowledge: Cloud SQL, BigQuery, Firestore, Spanner (basic to intermediate).
• Willingness to work in 24x7 rotational support environment