Job
Description
Key Responsibilities: Reporting to Bank Branch Manager Gold Assessment and Testing: Inspect gold items to identify hallmarks, stamps, and other indicators of origin and purity. Utilize various testing methods, including acid testing, electronic gold testers, and potentially XRF (X-ray fluorescence) analysis (depending on the employer's equipment), to determine the gold content (karat). Accurately weigh gold items using calibrated scales. Identify and separate non-gold components (e.g., stones, other metals) from the gold item. Recognize and differentiate between different types of gold (e.g., yellow gold, white gold, rose gold). Identify potential fakes or plated items. Valuation and Pricing: Calculate the intrinsic value of the gold based on the determined weight, purity, and the current market price of gold. Stay informed about real-time gold market prices and fluctuations. Communicate the valuation clearly and transparently to the customer or client. Explain the valuation process and the factors influencing the price. Negotiate pricing as appropriate, depending on the employer's policies. Documentation and Record Keeping: Accurately record details of each transaction, including item descriptions, weight, purity, valuation, and customer information. Maintain organized records for inventory and audit purposes. Issue receipts or documentation for transactions. Customer Service and Communication: Greet customers in a professional and friendly manner. Answer customer questions about the valuation process and gold in general. Provide clear and concise explanations of the valuation. Handle customer inquiries and concerns with patience and professionalism. Build rapport with customers and maintain a positive relationship. Security and Compliance: Adhere to all company policies and procedures regarding gold valuation and handling. Follow security protocols to protect valuable items and prevent theft. Ensure compliance with relevant regulations (e.g., anti-money laundering laws, depending on the industry). Maintain a clean and organized workspace. Market Awareness: Monitor gold market trends and factors that influence pricing. Understand the impact of economic and geopolitical events on gold prices. Qualifications and Skills: Experience: Previous experience in gold valuation, jewelry appraisal, or a related field is often preferred. Experience working with precious metals is a strong asset. Knowledge: In-depth knowledge of different gold karats and their properties. Understanding of various gold testing methods and their limitations. Familiarity with gold market dynamics and pricing. Basic understanding of jewelry and precious metals. Skills: Excellent analytical and problem-solving skills. Meticulous attention to detail and accuracy. Strong mathematical skills for calculating valuations. Proficient in using gold testing equipment and scales. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Honesty, integrity, and trustworthiness. Ability to handle valuable items responsibly and securely. Basic computer skills for record keeping. Physical Requirements: Ability to stand or sit for extended periods. Manual dexterity for handling small items and using testing equipment. Good eyesight for examining gold items and hallmarks. Work Environment: Typically works in a retail store, pawn shop, jewelry store, refinery, or auction house. May work with potentially hazardous materials (e.g., testing acids) and must follow safety protocols. May be exposed to a variety of customer interactions. Reporting Structure: Reports to the Store Manager, Branch Manager, or Head Valuer, depending on the organizational structure.
