8 Customer Communication Jobs

Job Opening for Customer Support Associate Company - Small Industries Development Bank of India (Govt) Location - Chakan Pune. Work Exp - 1 to 3yrs, The candidate must have basic financial/ banking knowledge. Working knowledge of Microsoft office and other computer application and should be well versed with it. Salary - 30k to 35k. Education - B com/ M com/MBA. Note- age not to be less than 21 years. Role: Customer Success Associate Industry Type: BankingDepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: Customer Success.

Job Opening for Customer Support Associate Company - Small Industries Development Bank of India (Govt) Location - Chakan Pune. Work Exp - 1 to 3yrs, The candidate must have basic financial/ banking knowledge. Working knowledge of Microsoft office and other computer application and should be well versed with it. Salary - 30k to 35k. Education - B com/ M com/MBA. Note- age not to be less than 21 years. Role: Customer Success Associate Industry Type: BankingDepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: Customer Success.

Where Data Does More. Join the Snowflake team. Snowflake is seeking motivated people with a passion for technology and the drive to build an incredible career in SaaS sales. The Sales Development team plays a critical role in the growth of our organization. Our team works in collaboration with sales and marketing nurturing leads and setting qualified discovery calls that ultimately lead to new business and new revenue. Support our team culture by working in the office 2-3 days a week. This means you'll have to live within commuting distance of the office you'll be working in. Note: The SDR would be based out of Bangalore location no remote options. AS A SALES DEVELOPMENT REPRESENTATIVE AT SNOWFLAKE YOU WILL: Generate appointments by means of proactive outbound prospecting and lead activity management in an effort to qualify and market our solutions to potential customers. Work directly with marketing to discover opportunities from leads, and set appointments from those leads. Use of strong selling and influencing skills to set up qualified appointments. Perform analysis of inbound and outbound prospects business and engage with these prospects by phone and/or email Log, track, and maintain outbound activity. Work closely with Sales Directors and attend customer meetings as required. Attend sales meetings, partner training, and local trade shows to keep current with technology. Work in a fast-pace environment, take the initiative to get stuff done, try new things and amplify your successes by sharing your findings with your team OUR IDEAL SALES DEVELOPMENT REPRESENTATIVE WILL HAVE: 3+ years of experience in technology and software sales/business development, 1-2 years of customer facing experience is preferred Excellent verbal and written communication in English is a must. Strong in-person, phone, and written customer communication skills. Must be able to interact and communicate with individuals at all levels of the organization. Understanding of workflow systems and their application to customer business process improvement. Ability to make formal and informal presentations to staff and clients. Ability to prioritize work assignments and shift work efforts based on the needs of the department or business goals. Snowflake is growing fast, and we're scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake. How do you want to make your impact For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information:

What You'll Be Doing: Perform daily customer collections activities to maximize timely collections and minimize uncollectible adjustments. Negotiate repayment plans with delinquent customers. Continuously reconcile customer and GL accounts. Provide standard and ad-hoc reporting to management, such as monthly A/R aging reports and related summaries, risk analysis, and assist with quarterly audit reports. Forecast cash collections and analyze historic payment trends. Perform credit analysis of new and existing customers daily. Approve and recommend credit limits appropriate to the risk profile through diligent risk assessment and monitoring. Highlight significant credit risk and collection issues to senior management. Review contractual payment terms and approve or make recommendations. Coordinate with internal partners including Sales, Finance, Tax, OM, and Legal. Automate systems and processes, update internal policies, procedures, and controls where necessary. The Impact You Will Have: Ensure timely collection of payments, positively impacting the company's cash flow. Mitigate financial risks by conducting thorough credit analyses and monitoring customer accounts. Enhance the accuracy and reliability of financial reporting through diligent reconciliation and analysis. Support strategic decision-making with comprehensive risk assessments and financial forecasts. Foster strong relationships with customers, improving overall satisfaction and retention. Drive process improvements, contributing to the efficiency and effectiveness of the finance function. What You'll Need: Proficiency in SAP, particularly the FSCM Collections Module is a plus. Advanced Microsoft Excel skills. Proven track record of driving process efficiencies. Bachelor's degree in finance or a related field (optional). M&A experience is a plus.

The purpose of this position is to achieve project goals by timely execution of project activities according to standard project management process there by act as enabler to secure new projects leading to business enhancement with customer. 1. Execute the system/ component project activities after project acquisition as per standard project management process & ensure smooth handover to logistics team for managing series supplies - Systematic updating of project status via Open Point List and Project Status presentation at team/ management level (A, B Panel) review meetings 2. Timely escalate project / customer specific topics to leadership team to seek appropriate interventions. 3. Implement R&D cost (Development efforts) and Special Earnings for projects/sub projects and for target business plans (TBP)/ Current Forecast (CF) and ensure budget utilization within targets by periodic monitoring. 4. Monitor the product cost, price, volume, project budget. 5. Contribute towards customer field issues and internal QMM audits. 6. Initiate and communicate Engineering Change to customer (via ECM tool) for product specific changes as per customer involvement matrix. 7. Obtain competencies in the functional area based on present and future trends as per the business requirements. Qualifications - Bachelors degree in engineering (Mechanical, Automobile, Industrial Production, Electrical, Electronics or equivalent). - Project Management Professional (PMP Certified; Optional). - 4 - 6 years of experience in similar industry and function. - Experience of working for automotive projects (desirable). - Competent in SAP, MS office tools, PPAP and APQP process. - Advanced Knowledge of Diesel/ alternative powertrain technologies, Engine Management System. - Product development life cycle, Overview of Bosch product portfolio and new developments. - Basic analytical/critical skills, commercial acumen and entrepreneurial mindset - Basic skills in negotiation, communication, presentation, should exhibit Agility, Competent Project planning, risk management skills & self driven to perform under challenging budgets with quality and time focus. - Customer relationship management

Description We are seeking a detail-oriented Order to Cash (O2C) professional specializing in cash applications to join our team in India. The ideal candidate will play a crucial role in ensuring accurate cash application processes, improving cash flow, and supporting our accounts receivable functions. Responsibilities Manage cash application processes to ensure timely and accurate posting of payments. Reconcile payment discrepancies and resolve customer queries regarding payment status. Collaborate with the accounts receivable team to ensure accurate invoicing and collections. Analyze cash flow and identify trends to improve cash application processes. Maintain accurate records of cash applications and provide reports to management as needed. Skills and Qualifications Bachelor's degree in Finance, Accounting, or related field. 1-6 years of experience in order-to-cash (O2C) processes with a focus on cash applications. Strong understanding of accounts receivable and cash application procedures. Proficiency in ERP systems (e.g., SAP, Oracle) and MS Excel. Excellent analytical skills and attention to detail. Strong communication skills to interact with clients and internal teams effectively.

Responsibilities Lead consultative engagements with clients, exploring their technical and business challenges. This will include delivering workshops, presenting solution overviews and providing benefits analysis of software features and developments Provide consulting services to aid the implementation, adoption, operation and expansion of Adobe Campaign at client organizations Provide Implementation consultancy, Customer Assistance and post-implementation support to Adobe Campaign clients in their deployment and use of Adobe Campaign solution. Specifically (but not limited to): Work with Clients to assess requirements Configure & Design Adobe Campaign to meet customer business needs by understanding their database architecture and setting-up ETL and data-flows Configure the Adobe Campaign solution to customer requirement including Campaigns set-ups, building web pages using Scripting. Proactive problem diagnosis, troubleshooting and resolution Create Implementation plans for new and existing clients Creation of accurate estimates and quotations for Adobe Campaign Consulting services Creation and maintenance of relevant documentation including requirements, functional and technical specs that define and support the solution Ownership of the technology solution from estimation and design through to delivery, acceptance and operation Knowledge transfer/Training to customers on solution implemented Product Upgrades and Configuration activities Reporting on project delivery to Project Management and Manage projects on your own in smaller projects which do have dedicated Project Managers Build great working relationship with Onshore Consulting team, Learn and Adopt best-practices from such teams globally Work closely with the Quality Assurance team to ensure professional delivery of technical implementations Required Skills 2 years of SQL development experience including ETL implementations 2+ years of scripting/programming experience (JavaScript preferred) 5+ years of enterprise software implementation/development experience 4+ years implementing Adobe Campaign for clients Have worked on setting up a fresh instance of Adobe Campaign to go live for at least 4 clients Have setup ETL workflows with initial data loads and corresponding schemas and forms Have hosted deskside coaching sessions with clients demonstrating functionality built and enabling clients to use it Have created complex scheduled multi touch campaigns Have created complex deliveries with more than 5 personalization fields Good communication skills to ensure effective customer interactions, communications, and documentation Experience with migration from Campaign V7 to V8 Able to work independently with minimal supervision Ability to work under pressure, think quickly, delivering to tight deadlines Ability to work under flexible timings, 8 hours per day overlapping client time zones. Typically an 8-hour day between 0800IST to 1200EST depending on client location Good presentation and customer facing skills

Key Responsibilities: Reporting to Bank Branch Manager Gold Assessment and Testing: Inspect gold items to identify hallmarks, stamps, and other indicators of origin and purity. Utilize various testing methods, including acid testing, electronic gold testers, and potentially XRF (X-ray fluorescence) analysis (depending on the employer's equipment), to determine the gold content (karat). Accurately weigh gold items using calibrated scales. Identify and separate non-gold components (e.g., stones, other metals) from the gold item. Recognize and differentiate between different types of gold (e.g., yellow gold, white gold, rose gold). Identify potential fakes or plated items. Valuation and Pricing: Calculate the intrinsic value of the gold based on the determined weight, purity, and the current market price of gold. Stay informed about real-time gold market prices and fluctuations. Communicate the valuation clearly and transparently to the customer or client. Explain the valuation process and the factors influencing the price. Negotiate pricing as appropriate, depending on the employer's policies. Documentation and Record Keeping: Accurately record details of each transaction, including item descriptions, weight, purity, valuation, and customer information. Maintain organized records for inventory and audit purposes. Issue receipts or documentation for transactions. Customer Service and Communication: Greet customers in a professional and friendly manner. Answer customer questions about the valuation process and gold in general. Provide clear and concise explanations of the valuation. Handle customer inquiries and concerns with patience and professionalism. Build rapport with customers and maintain a positive relationship. Security and Compliance: Adhere to all company policies and procedures regarding gold valuation and handling. Follow security protocols to protect valuable items and prevent theft. Ensure compliance with relevant regulations (e.g., anti-money laundering laws, depending on the industry). Maintain a clean and organized workspace. Market Awareness: Monitor gold market trends and factors that influence pricing. Understand the impact of economic and geopolitical events on gold prices. Qualifications and Skills: Experience: Previous experience in gold valuation, jewelry appraisal, or a related field is often preferred. Experience working with precious metals is a strong asset. Knowledge: In-depth knowledge of different gold karats and their properties. Understanding of various gold testing methods and their limitations. Familiarity with gold market dynamics and pricing. Basic understanding of jewelry and precious metals. Skills: Excellent analytical and problem-solving skills. Meticulous attention to detail and accuracy. Strong mathematical skills for calculating valuations. Proficient in using gold testing equipment and scales. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Honesty, integrity, and trustworthiness. Ability to handle valuable items responsibly and securely. Basic computer skills for record keeping. Physical Requirements: Ability to stand or sit for extended periods. Manual dexterity for handling small items and using testing equipment. Good eyesight for examining gold items and hallmarks. Work Environment: Typically works in a retail store, pawn shop, jewelry store, refinery, or auction house. May work with potentially hazardous materials (e.g., testing acids) and must follow safety protocols. May be exposed to a variety of customer interactions. Reporting Structure: Reports to the Store Manager, Branch Manager, or Head Valuer, depending on the organizational structure.