Gold Branch Manager

Branch Manager

Exp: 10 years

Location: Chennai.

Job Summary:

The Branch Manager will be responsible for managing all branch operations, driving business growth in gold loans/sales, ensuring excellent customer service, leading the team, and maintaining compliance with company policies and regulatory norms.

Key Responsibilities: Business Development & Sales:

• Drive gold loan disbursements or jewelry/bullion sales to meet or exceed monthly targets.
• Conduct local market research and outreach to generate new business.
• Develop and maintain relationships with customers, local influencers, and key stakeholders.

Branch Operations:

• Manage daily branch operations efficiently, including cash management, gold purity testing, and vault operations.
• Ensure all operational and audit compliance as per company and RBI guidelines (for NBFCs).
• Handle gold appraisals and coordinate with third-party gold testing agencies (if applicable).

Customer Service:

• Ensure high standards of customer satisfaction and grievance resolution.
• Maintain a strong customer relationship base through consistent follow-ups and personalized service.

Risk and Compliance:

• Ensure adherence to KYC norms, documentation, and internal audit policies.
• Minimize risk by ensuring proper appraisal and loan processing practices.

Key Skills and Competencies:

• Strong knowledge of gold loan processes, jewelry, or bullion business.
• Leadership and team management skills.
• Sales and marketing acumen.
• Customer-focused approach with strong communication skills.
• Operational discipline and compliance mindset.

Job Type: Full-time

Pay: ₹15,098.10 - ₹35,054.24 per month

Work Location: In person