GOH Associate

Role Overview: At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And EY is counting on your unique voice and perspective to help them become even better. Join EY to build an exceptional experience for yourself and contribute to creating a better working world for all. Key Responsibilities: - Work in a team environment to support global customers by delivering the needs of the Global Visual Communication system - Attend to tickets, support/work independently in tool deployments, technical & configuration support - Implement and deliver deployment projects in collaboration with the team - Learn the system(s) in detail and address admin support queries - Perform data integrity checks and assist in coordinating product updates and enhancements - Act as the primary escalation point on product or service-related issues - Build relationships with key stakeholders and understand customer requirements - Ensure customer commitments and SLAs are met consistently - Update end-user documentation and training material as assigned - Provide subject matter knowledge during workshops and training sessions Qualifications Required: - Reporting Skills - Proficiency in Microsoft applications such as Excel, Word, and PowerPoint - Basic knowledge in MS Excel - Ability to summarize and present information to Global Leaders - Ability to work under pressure with a positive attitude and flexibility - Process ad-hoc requests promptly - Enjoy problem-solving and able to prioritize effectively - Strong project management skills - Comfortable using IT database systems - Interpersonal skills - Excellent written and oral communication skills - Strong team player comfortable working collaboratively with others - Ability to work virtually, independently, and diplomatically with clients - Respond well to deadlines and work outside of normal hours when required - Comfortable working on multiple activities concurrently and in a rapidly changing environment - Professional and diplomatic communicator - Self-starter who can manage with minimal direction - Able to interact with senior management - Extremely organized and enjoys administration - Able to work in a team arrangement Additional Details: EY Global Delivery Services (GDS) is a dynamic and truly global delivery network that collaborates across six locations. In GDS, you will work on exciting projects with well-known brands globally, offering fulfilling career opportunities across all business disciplines. EY aims to provide continuous learning, transformative leadership, and a diverse and inclusive culture to empower individuals to make a meaningful impact and contribute to building a better working world. Role Overview: At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And EY is counting on your unique voice and perspective to help them become even better. Join EY to build an exceptional experience for yourself and contribute to creating a better working world for all. Key Responsibilities: - Work in a team environment to support global customers by delivering the needs of the Global Visual Communication system - Attend to tickets, support/work independently in tool deployments, technical & configuration support - Implement and deliver deployment projects in collaboration with the team - Learn the system(s) in detail and address admin support queries - Perform data integrity checks and assist in coordinating product updates and enhancements - Act as the primary escalation point on product or service-related issues - Build relationships with key stakeholders and understand customer requirements - Ensure customer commitments and SLAs are met consistently - Update end-user documentation and training material as assigned - Provide subject matter knowledge during workshops and training sessions Qualifications Required: - Reporting Skills - Proficiency in Microsoft applications such as Excel, Word, and PowerPoint - Basic knowledge in MS Excel - Ability to summarize and present information to Global Leaders - Ability to work under pressure with a positive attitude and flexibility - Process ad-hoc requests promptly - Enjoy problem-solving and able to prioritize effectively - Strong project management skills - Comfortable using IT database systems - Interpersonal skills - Excellent written and oral communication skills - Strong team player comfortable working collaboratively with others - Ability to work virtually, independently, and diplomatically with clients - Respond well to deadlines and work outside of normal hours when required - Comfortable working on multiple activities concurrently and in a rapidly changing environment - Professional and diplomatic communicator - Self-starter who can manage with minimal direction - Able to interact with senior m