Job
Description
Job Title -
GN - SONG - Service - Google Gen AI - Analyst
Management Level:
11-Analyst
Location:
Gurugram, DDC1A
Must-have skills:Google Generative AI Studio
Good to have skills:Ability to leverage design thinking, business process optimization, and stakeholder management skills.
Job
Summary:
This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions.
Roles & Responsibilities:
Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following:
Ability to provide CX solution with Google CCAI suite of contact center products such as Dialogflow CX, Agent Assist, Insights CX and knowledge/experience on Google Gen AI product suite like Vertex AI, Google Gemini, Decibel, Generators, Generative Fallback, Playbooks, LLM based topic modelling, LLM Agent Assist.Drive design thinking innovative workshops with the clients using design principles and help shape their Gen AI implementation strategy thinking about the business value proposition and customer experience.Perform CX management capability assessment and identify foundational, evolving and advanced capabilities, co-create the roadmap path with the clients to achieve leading class CX capabilitiesAbility to understand business requirements still putting customer experience at the heart of CX designAbility to think and pre-empt scenarios and questions from cross functional client team (from CX operations, IT, Contact Center operations, digital, analytics, line of business etc)Work with technical Google team/developers to convert user requirements into final productWork with Accenture and client team on CCaaS (Contact Center as a Service) migrationDeliver using agile delivery process, continuous improvement and continuous developmentWork with other Accenture teams to put forward differentiated CX management solutions for large clients (RFI and RFP process)
Participate in pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort, and cost estimation process, etc.
Participate in practice-specific initiatives including creating points of view, creating reusable assets on contact center space, performing analysis on industry research and market trends, and bringing in innovative solutions, etc.
Bring your best skills forward to excel at the role:
A strong and well-established record of accomplishment in designing and delivering Google CCAI solutions and platform
Experience of working with business stakeholders across multiple geographic areas, with different priorities and requirements
Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations, and functional needs
Thorough understanding of CCAI Framework and integration with internal and external components.
Professional & Technical
Skills:
- Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment.Passion for building leading class Google contact center solutions for clientsHaving thorough understanding of end to end Google contact center transformationThorough understanding of CX & contact center architecture and project experience with Google CCAI solution is a mustExperience on working with other Conversational AI (like Amazon Lex, IBM Watson, Microsoft PVA, Nuance, Khoros, etc.) and CCaaS platforms (Genesys, Amazon Connect, Avaya, Cisco, Sprinklr, etc.) is good to haveExperience of building Gen AI based use-cases and solutions that work across industries and marketsStory boarding, creating differentiated solution as per client needs and compelling story telling is a mustAbility to work with ambiguity and exploratory mindset is a mustStrong Analytical skills, excellent written and oral communication skillsExperience working in a large, complex global team environmentExcellent verbal and written communication skills, with the ability to present at the Board and C-levelAbility to work effectively in a remote, inclusive, virtual, global environment
Whats in it for you
An opportunity to work on
transformative projects with key G2000 clientsPotential to
Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies.Ability to embed
responsible business into everythingfrom how you service your clients to how you operate as a responsible professional.Personalized training modules to develop your
strategy & consulting acumen to grow your skills, industry knowledge and capabilitiesOpportunity to thrive in a
culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.
Additional Information:
- Opportunity to work on innovative projects. - Career growth and leadership exposure. About Our Company | Accenture
Read about us.Blogs
Qualification Experience:
3 to 5 Years
Educational Qualification:
BE Btech
