Global Services Specialist - Customer Service

Responsibilities:Respond promptly and accurately to client inquiries, ensuring adherence to SOPs, compliance standards, and client-specific requirements.Consistently maintain high levels of accuracy and efficiency across all assigned tasks.Communicate professionally with internal teams and contribute to cross-functional coordination to meet shared goals.Conduct thorough checks to ensure deliverables meet quality standards, minimizing errors that could impact clients or compliance.Thrive in a fast-paced, high-volume environment with precision and accuracy.Perform other duties as assigned, aligned with the overall purpose of the role. QualificationsEducation & Experience:Education: Bachelordegree or Post Graduate DiplomaExperience: 0 3 years in a client service or customer-facing role preferredTechnical Skills:Proficiency in Microsoft Word and ExcelAbility to navigate internal systems and toolsSolid understanding of job-specific processesSoft Skills:Strong attention to detail and accuracyReceptive to feedback and continuous improvementAwareness of compliance and regulatory standardsEffective team collaborationFamiliarity with SOPs and internal proceduresTime management and prioritization skillsSelf-motivated and eager to learnAdaptable to change and shifting prioritiesClear and professional communication (written and verbal)Ability to identify and resolve issues effectivelyFair understanding of corporate policies, professionalism, and ethical standards.Analytical Skills:Critical thinking and logical evaluationPractical problem-solving abilitiesQuality control and output monitoring Live the Paychex ValuesAct with uncompromising integrity.Provide outstanding service and build trusted relationships.Drive innovation in our products and services and continually improve our processes.Work in partnership and support each other.Be personally accountable and deliver on commitments.Treat each other with respect and dignity. Not sure if you meet every requirementAt Paychex, we know that great talent comes in many forms. If youre passionate about the role but dont check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us. Paychex is an equal opportunity employer that fosters a workplace culture of Diversity, Equity, & Inclusion. Our valued employees and commitment to DEI are the essence of our internal and external success.