Global Sales Support Executive

Seven Consultancy

3 - 5 years

5 - 8 Lacs

thane maharashtra india

Posted:1 day ago| Platform: Foundit logo

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Skills Required

customer relationship management quotation management order processing sales support

Work Mode

On-site

Job Type

Full Time

Job Description

Customer Relationship Management

Maintain frequent contact with customers to understand their needs, build trust, and foster a strong sense of partnership. Ensure all inquiries are complete and contain sufficient information for accurate quotations.

Quotation & Order Management

Enter customer inquiries into SAP and forward them to the GPSC team promptly. Review quotations for pricing accuracy and send them to customers immediately. Follow up on quotations in a timely manner, documenting all customer communications.

Order Processing & Follow-Up

Forward confirmed orders to GPSC and ensure prompt confirmation to customers. Track open questions on quotes and orders, transferring important information to GPSC/Sales. Take ownership to close orders and analyze reasons for unclosed orders, informing GPSC accordingly.

Problem Resolution & Communication

Address customer issues promptly by providing alternative solutions when problems arise. Keep customers informed of delivery details, including flight or trucking schedules and exact delivery locations.

Status Updates & Reporting

Stay in regular contact with customers to provide updates on the status of inquiries, quotations, and orders, ensuring transparency and timely communication.

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