Global QA Practice Lead

Roles & Responsibilities

The Global QA Practice Lead will be responsible for defining, leading, and continuously evolving the QA strategy and practice across the organization. This role requires a strong leader with deep expertise in quality assurance, test automation, and delivery excellence, who can build global standards, mentor regional QA Leads, and drive innovation in automation testing practices. The individual will partner with senior leadership, delivery teams, and clients to ensure quality is embedded at every stage of the software development lifecycle.

The core responsibilities are:

• Align the global QA strategy, automation frameworks, and best practices with the global objectives of the Tryzens organization.
• Drive global adoption of automation-first approach and continuous integration.
• Drive adoption of new AI-enabled platforms and tools to stay ahead of the innovation curve and further improve delivery quality and Tryzens service/product offerings.
• Lead, mentor, and guide Test Leads, and Senior QA specialists across geographies to build a high performing global QA community.
• Collaborate with Delivery Directors, Architects, and Project Managers to ensure QA processes align with organizational goals and client expectations.
• Establish and monitor global KPIs to measure effectiveness.
• Identify problem areas and ensure continuous improvement.
• Ensure compliance with agreed SLAs and quality standards across projects.
• Build and maintain strong client relationships by demonstrating high quality standards through next level process automation.
• Champion knowledge sharing across global teams by conducting training, workshops, and best practice sessions.
• Collaborate with HR and leadership to define QA career paths, identify training needs, and drive capability development for QA professionals.
• Proactively assess risks, dependencies, and quality bottlenecks across projects, providing solutions and mitigation strategies.
• Represent the QA practice in executive discussions, acting as the subject matter expert for quality across the organization.

Essential Skills & Experience

• 1015 years of QA experience with at least 5-7 years in a leadership role managing large, distributed teams across multiple geographies.
• Proven expertise in test automation frameworks (Data-driven, Keyword-driven, Hybrid) and hands on experience with tools like Selenium WebDriver, Cypress, Playwright.
• Strong understanding of CI/CD pipelines, DevOps practices, and continuous testing integration.
• Demonstrated ability to define and implement QA strategy, governance models, and global standards.
• Solid technical foundation with knowledge of multi-tier architectures, APIs, databases, and programming languages - Java, Python, TypeScript.
• Deep understanding of Agile, Scrum, and scaled Agile frameworks (SAFe, LeSS, etc.) and QAs role within them.
• Experience with test management and defect tracking tools (e.g., JIRA, Browserstack).
• Exceptional stakeholder management skills with experience in client-facing discussions and executive-level presentations.
• Strong leadership skills with a proven ability to build, scale, and motivate high-performing QA teams globally.
• Excellent communication and interpersonal skills; able to influence, collaborate, and drive change across diverse teams.
• Exposure to e-commerce platforms (Adobe Commerce, Shopify, SAP Commerce, Salesforce Commerce Cloud, etc.) is a plus.

Attitude & Attributes

• Strategic thinker with a continuous improvement mindset.
• Collaborative leader with the ability to influence without authority.
• Strong problem-solving and decision-making skills under pressure.
• Passionate about innovation and staying ahead of industry QA trends.
• Committed to building a culture of quality-first delivery across the organization.