Global Mobility Consultant

Minimum

Job Qualifications

• Must possess at least a Bachelor's/College Degree
• Excellent English communication skills
• Knowledgeable in basic Microsoft Office tools

Skills/Abilities Required

• Strong data processing and data management skills,
• Proficient interpersonal, communication and problem solving skills,
• Strong organizational and multi-tasking skills,
• Ability to work in a team environment with multiple levels of management,
• Computer proficiency in Microsoft Office applications and email

Skills/Abilities

Desired

• Fluency in English communication
• MS Office proficient
• Customer service and client Interaction
• Strong thinking and problem solving skills - able to analyze errors/complex issues and identify appropriate solutions

General Role Description

Perform Mobility Consultants tasks and Inquiry Management

Key Responsibilities

• Receive Assignment allocation and facilitate full life cycle of the international transfer of Assignee (Start of Assignment, Extension, Localization and Repatriation)
• Send initial communication and Consent form to Assignee and follow-up in case the latter has not been signed yet
• Initiate Immigration, Relocation, and Tax services for International Assignee.
• Coordinate with assignee and Home/Host HR for any requirements necessary for the assignment
• Follow up status of immigration papers with Immigration vendor, if applicable
• Notify Assignee and Home/Host Manager if immigration papers were approved or denied
• Update/maintain Assignment record, as necessary
• Identify, investigate, analyze, and resolve Issues identified within the process
• Monitor and process tickets in ticket system. Resolve and close tickets/cases
• Complete additional tasks delegated by the Team Leader/Manager
• Assist in the creation of job aids for related processes, if necessary
• Delivers country specific Process
• Attend to employee concerns and handle escalations raised to Tier 2 Mobility, if necessary
• Provide the client with support and data for any internal and external audits. Ensure compliance to the client’s existing standards and other applicable laws.
• Conduct regular Process testing to ensure that processes meet business controls requirements.

Inquiry Management

• Receive emails/tickets via Tier 1 & Tier 2 Mobility and resolve them if in scope
• Identify, investigate, analyze, and resolve issues identified within process
• Monitor, process and resolve tickets in ticket system.
• Ensures contact with country process teams to develop and maintain a strong knowledge of designated processes for countries covered