Global Market Vendor Procurement Manager

As a Manager (MVP) at Iron Systems, you will lead a team through all phases of client acquisition (New Program Transition) for Field Services Operations, navigating stringent timelines.

This includes understanding client requirements through SOW/NPT templates, identifying gaps between client needs and ISG's USCA region delivery capabilities, workforce capacity planning, predictive profit delivery, and providing innovative, data-driven project planning and execution strategies.

The ideal candidate will have prior experience leading a remote and on-site team of at least 4-5 individuals, driving performance management through KPIs designed to meet customer SLAs.

You should have played a key role in fostering a fair and competitive environment, as well as ensuring adherence to program processes and compliance.

You'll be responsible for developing strong partnerships with vendors and understanding their businesses.

This role requires experience in overall workforce management/procurement and the ability to differentiate between field resource categories, providing cross-functional support, including onshore/offshore requirements.

Job Responsibilities

• Responsible for building

  workforce supply chain solutions

  as per customer SOW.
• Support the Sales team in

  pre-bid activities

  as needed.
• Responsible for creating

  scalable templates in Excel

  to deliver program deliverables covering all phases of program onboarding until completion.
• Responsible for daily

  profit achievement

  of worker cost negotiations for each transaction.
• Responsible for

  team capacity planning

  .
• Responsible for building

  high-performing teams

  .
• Ensures a

  single point of accountability

  for the success of the Vendor Management Team.
• Adherence to the defined delivery processes from a vendor perspective and lead the Vendor Management team globally.
• Observe and propose changes to existing processes to Management for improvement in Service Delivery.
• Manage conflicts, drive teams to remediate problems, and ensure team processes and tasks are carried out efficiently as per company policy.

• New Program Transition:

  MUST have exposure to the transition of New Programs to BAU (Business as Usual).

• SOW Creation and Execution:

  Supervise the team for timely onboarding of vendors for all new programs and implement sourcing skills while engaging with vendors to source the best Field Engineers.
• Identifying

  cost-saving opportunities

  on a continuous basis and measuring team member performance through predefined KPIs.
• Preparing detailed

  Cost Analysis

  of program activities, Vendor Quotes, and performing Cost comparison.
• Lead and manage the Vendor Management team to review incidents, problems, and operational issues.
• Assist in

  resource planning, onboarding, and training

  as per program timelines.
• Create a culture of

  high performance

  within the department.
• Lead

  performance management initiatives

  like identifying new KPIs and defining measurement criteria.
• Responsible for ensuring

  financial goals and objectives

  are met or exceeded, as well as full compliance with all Iron Systems policies and procedures.
• Assists in providing accurate, timely, and complete daily performance analyses.
• Responsible for handling any

  escalations

  from internal stakeholders within the stipulated SLA as per company policy.
• Review, monitor, and report

  vendor performance metrics

  and ensure Service Levels are always met.
• Responsible for managing all stages of requisition activity using

  VMS technology

  , in-house portals, industry standards, and company policy.
• Oversees the use of VMS technology to ensure optimum, cost-effective, timely, and high-quality results.
• Provides required mandatory oversight, training, and leadership to create a competitive advantage through suppliers.
• Review and ensure

  quality profiles

  are sourced as per customer requirements.
• Perform analysis which includes

  cost savings reporting

  and other quality or efficiency data to help improve operational processes.
• Understanding of

  pricing models

  and what goes into the creation of bill rates along with candidate employment status.
• Prepare and publish reports for management review, which help in

  cost optimization

  without compromising quality and enhance efficiency.
• Provides program

  Standard Operating Procedures (SOP)

  training and updates to suppliers and internal teams regularly to ensure understanding and compliance of VMS technology use and overall program cadences.
• Participate as needed in the

  RFI/RFP process

  for large and mid-size deals.
• Implement setup for Primary and Secondary Vendors per IT Asset Product SKU and IT staffing & professional field service SKU.
• Provide standard program reporting to internal cross-functional stakeholders, including but not limited to ad-hoc report requests as required.
• Drive

  cost savings initiatives

  without impacting service quality.
• Good to have knowledge of

  cost-drivers and vendor market dynamics

  in the field services industry.
• Ensure Technicians (Vendor or Freelancers) are assigned to jobs as per SLA, as and when escalated.
• Ensure Technicians (Vendor or Freelancers) are reaching the site to perform the work as per customers requested appointments.
• Good to have hands-on experience on portals like

  Ticketmaster, ServiceNow, SFDC, Freshdesk, Zendesk, Jira

  , etc. Should be portal savvy.
• Ensure that appropriate approvals are in place before executing documents.
• Good to have prior knowledge of

  Background Verification

  requirements and

  drug tests

  as per local country law.

Required Skills

• Skilled in identifying

  cost-saving initiatives

  and driving with the team.
• Natural leader who displays

  sound judgment and attention to detail

  .
• Should have prior experience in

  escalation handling and risk mitigation

  .
• Should have the ability to handle

  pressure and meet deadlines

  .
• Ability to work

  independently and as part of a team

  .
• Ability to

  influence cross-functional teams

  and peers in the business.
• Excellent

  interpersonal, communication, and public speaking skills

  .
• Support business partners by providing timely updates that are attuned to the commercial imperatives of the business; maintain a solution-based approach with options for the business.
• Ability to identify key issues and consistently apply a high standard of

  integrity, professionalism, expertise, and business ethics

  .
• Ability to provide practical, commercially focused, and value-added advice.
• Ability to critically review and advise business programs and procedures in accordance with business requirements and corporate policies and standards.
• Strong

  communication skills

  , both verbal and written.
• Should have prior experience of working on

  ticketing portals

  .

• MS Office (especially MS Excel)

  skills are mandatory.