Posted:2 weeks ago|
Platform:
Work from Office
Full Time
Provide onsite troubleshooting and handling user request through ticketing, email and phone calls in timely manner within the agreed SLA and processes in AU
Administer Microsoft users using Active Directory and software distribution tools
Support PC / laptop / tablets / mobile data / smartphones / network equipment
Provide onsite support for Global IT for servers and network components
Provide onsite support to configure network printers in accordance with Global IT standards
Support MS Office 365 cloud and client applications
Asset management of Hilti IT equipment and mobile phones using software and tool provided
Coordinate local projects for Global IT rollout
Compliance with all relevant regulations and company agreements
Provide out of hours support when and if required
May be required to travel to sites in country
This will be a Complete In office profile and no WFH is there.
Strong PC, laptop, tablet hardware support experience
Knowledge and experience of Microsoft Windows Microsoft Windows OS, Microsoft Office, PC hardware / software / tools, network troubleshooting (LAN and TCP / IP) and IT hardware
At least 2-3 years proven membership of a globally oriented IT team
At least 2-3 years proven track record in a support role including experience in customer contact.
Good supportive telephone manner and communication skills
Self-motivated team member
Team Computers
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