Global Database Support Manager

Rentokil PCI -

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world s leading pest control brand. Rentokil PCI aims to set new standards for customer service with operations across 250 locations in India. The JV brand also focuses on developing industry-leading service operations through the sharing of best practices, new innovations and the use of digital technologies.

Main Purpose of role:

We are seeking an experienced and highly skilled Database Support Manager / Lead to join our dynamic Global IT Operations team. This critical role is responsible for leading a team of talented Database Administrators (DBAs) in providing 24/7 global support for our diverse and mission-critical database environments. You will play a pivotal role in ensuring the stability, performance, and availability of our databases, driving continuous improvement, and fostering a culture of excellence within the team.

Team Leadership & Management:

• Lead, mentor, and develop a team of highly skilled Database Administrators (DBAs), fostering a collaborative and high-performance culture.
• Manage team schedules, on-call rotations, and resource allocation to ensure 24/7 global coverage.
• Conduct performance reviews, provide constructive feedback, and support the professional growth of team members.
• Participate in the recruitment, interviewing, and onboarding of new DBA talent.

Global Database Support & Operations:

• Oversee the day-to-day operations and support of all production and non-production database environments across multiple regions and time zones.
• Ensure the proactive monitoring, maintenance, and optimization of database systems
• Drive incident response, troubleshooting, and problem resolution for critical database issues, minimizing downtime and business impact.
• Implement and enforce best practices for database security, backup and recovery, disaster recovery, and high availability solutions.
• Manage database change control processes, ensuring adherence to established policies and procedures.

Strategy & Improvement:

• Develop and implement database strategies, roadmaps, and architectural improvements in collaboration with development and infrastructure teams.
• Identify and implement automation opportunities to streamline database operations and enhance efficiency.
• Drive continuous improvement initiatives related to database performance, scalability, reliability, and cost-effectiveness.
• Stay abreast of emerging database technologies and trends, evaluating their potential impact and benefits.

Stakeholder Collaboration:

• Act as a primary point of contact for database-related escalations and provide expert guidance to internal teams and stakeholders.
• Collaborate effectively with development, infrastructure, security, and other IT teams to ensure seamless integration and support of applications.
• Communicate clearly and concisely with both technical and non-technical audiences regarding database status, issues, and solutions.

Documentation & Compliance:

• Ensure the creation and maintenance of comprehensive database documentation, including architecture, configurations, and operational procedures.
• Ensure compliance with internal policies, industry standards, and regulatory requirements related to data management and security.

Person profile

Experience:

• Extensive experience (8+ years) in database administration roles, with a strong focus on mission-critical production environments.
• Proven experience (3+ years) in a lead role, overseeing a team of Database Administrators.
• Proven experience with MSSQL/MySQL

Knowledge & skills:

• Displays the ability to troubleshoot performance issues within a MSSQL environment
• Proficiency in scripting languages (e.g., PowerShell, Python, Bash) for automation of database tasks.
• Solid understanding of ITIL principles and experience working within an IT service management framework (e.g., ServiceNow).
• Excellent problem-solving, analytical, and troubleshooting skills with a meticulous attention to detail.
• Exceptional communication, interpersonal, and leadership abilities, with the capacity to motivate and inspire a team.
• Ability to work effectively in a fast-paced, global environment and manage multiple priorities simultaneously.

Relevant Qualifications

Desirable

• ITIL Foundation in IT Service Management
• Relevant industry certifications

• Degree/Master of computer science or related disciplines

Are you interested? Heres what you can expect when you join us...

Attractive Base Salary

Annual Performance Based Bonus

Group Mediclaim Insurance Pol