Global Call Centre

As an integral part of the EaseMyTrip team, you will be joining a leading online travel platform that has been serving millions of Indians since 2008. At EaseMyTrip, we pride ourselves on offering a comprehensive range of travel services, including flight tickets, hotels, buses, cabs, trains, holiday packages, and more, catering to the diverse travel needs of our customers on a daily basis. We are committed to fostering an inclusive work culture that values the contributions of every individual, providing a platform for showcasing creativity, knowledge, and expertise. Our team members enjoy a work-life balance, opportunities for continuous learning, and a supportive environment that encourages personal and professional growth. At EaseMyTrip, we believe in rewarding excellence and providing ample opportunities for growth and exposure beyond industry standards. We promote diversity and inclusivity, where every voice is heard and celebrated. We offer flexibility in task management, understanding and accommodating your commitments. Joining our Global Call Centre in Gurugram, the role we are seeking to fill requires expertise in PNR Creation, Issuance, Reissuance, Changes/Cancellation, Rescheduling, and a good understanding of GDS systems. This dynamic position combines customer service excellence with revenue generation acumen, emphasizing effective ticketing processes and upselling opportunities. The interview process consists of a 1st round with the HR team followed by a 2nd and final round with the Hiring Manager. Key responsibilities of the role include handling end-to-end ticketing processes, executing changes and modifications, coordinating with airlines and customers, and providing exceptional service to address inquiries and resolve issues. To excel in this role, you must possess in-depth knowledge of GDS systems, particularly Galileo and Sabre, demonstrate proficiency in managing international and domestic ticketing operations, have a strong understanding of city codes, airport codes, and airline hubs, and exhibit excellent communication skills in both written and verbal formats. Additionally, you should be willing to work in rotational shifts, including nights and weekends. If you are looking for a challenging yet rewarding opportunity in the travel and tourism industry, we encourage you to apply and become a part of the EaseMyTrip family.,