Global Call Centre

Role Overview: You will be joining EaseMyTrip, one of the largest online travel platforms in India, where you will have the opportunity to handle end-to-end ticketing processes, customer service, and revenue generation. Your role will require a combination of customer service excellence and revenue generation acumen. Key Responsibilities: - Handle the end-to-end ticketing process, including PNR Creation, Issuance, Re-issuance, refunds, and cancellations. - Execute changes, rescheduling, and modifications based on customer requirements. - Coordinate effectively with airlines and customers over the phone. - Provide exceptional service by addressing inquiries and resolving issues. - Work towards revenue generation through effective ticketing processes and upselling opportunities. Qualifications Required: - Possess in-depth knowledge of GDS systems, specifically Galileo and Sabre. - Demonstrate proficiency in managing both international and domestic ticketing operations. - Strong understanding of city codes, airport codes, and airline hubs. - Excellent communication skills in both written and verbal formats. - Willingness to work in rotational shifts, including nights and weekends.,