Global Airline Customer Support (Voice Process)

Overview

Amadeus/GDS

Responsibilities:

For Freshers / 1 Year Experience-

• Must have

  excellent English communication

  .
• Experience in

  international voice process OR travel industry

  is preferred.
• Basic understanding of ticketing or GDS is an added advantage.
• Ability to work in rotational shifts & handle global customers.

For Experienced Candidates-

• Minimum 2 years of Team Lead/Supervisor experience

  in BPO or Travel Process.
• Hands-on experience managing KPIs like

  CSAT, AHT, Attrition, Shrinkage & Rostering

  .
• Ability to coach teams, handle escalations & drive performance.
• Strong knowledge of airline/ticketing process with

  Amadeus

  working experience.

Key Responsibilities:

• Handle

  international customer queries

  related to reservations, ticketing, changes, and refunds.
• Provide

  accurate information

  and deliver exceptional customer experience.
• Work on

  Amadeus GDS

  for booking, reissues, and related processes.
• Manage high-volume calls with professionalism and clarity.
• Support revenue through

  upselling & cross-selling

  airline services.

global airline